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Article #593

Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)

#593
From: kony
Date: Mon, 21 Nov 2005 07:45
59 lines
4373 bytes
On Sun, 20 Nov 2005 23:39:30 -0500, "Guess Who"
<chippe01@REMOVETHIShotmail.com> wrote:

>I can attest to this. I have a 9100 with Audigy 2 ZS, and I too have to 
>SCREAM with the mic to my mouth to hear myself. I KNOW about computers, and 
>build them, so I know what I am doing.  I put my RETAIL SB Audigy 2 ZS in 
>the system, and the MIC input is FINE!  How do you explain that?

If you can't figure out why the mic volume is low and
continue on talking with Dell about motherboard replacement,
I suggest that you do not know what you are doing in this
case.  Very basic tools like a multimeter would go a long
way towards troubleshooting this.

If they are exactly the same card, AND you did not reinstall
or change any driver settings, AND WIndows did not re-PNP
the card, but just continued running as if the card had not
changed, AND you made no changes, just started recording,
(and I haven't left out some other detail- so far I have
only spend a few minutes on it, the system is not here) it
is an audio card malfunction.  If any of the above was not
true, there are still those issues to examine.  This is a
clear-cut process of elimination.


>
>I contacted DELL, and of course, they sent a guy over with a new sound 
>card -- NO DIFFERENCE, and I even demonstrated the difference with the DELL 
>Audigy and my retail Audigy 2, - made 2 files in Adobe Audition and showed 
>the tech the noticeable difference in the wav representations, and he 
>commented on it.

Where all three cards exactly alike, visually?  Same PCB,
etc?


>
>Before he even got started I told him this was all a waste of time, and when 
>he was done, he basically agreed with me.  Next step will be a motherboard 
>replacement, but I am not even going to bother.   I've gone through too many 
>stupid unrelated things for DELL to appease them, but I'm not going to do it 
>anymore.  They system is fine with my retail card, and I will leave it in.

IF all of what you wrote is true, and you haven't left out
any relevant details,  there is only one possible
resolution, a different sound card.  WHY are you off on a
tangent discussing a motherboard replacement when all you
need is a sound card?  No wonder you don't have working
sound, you need to clearly state the resolution to the
problem and if the tech can't see the logic you request
transfer to a supervisor.   

Do you not know anyone on earth that has a PC so you can
check this sound card?  There is not going to be a situation
where the card completely works except for mic input on one
motherboard, yet the same card's mic magically starts
working on another motherboard.  Either the specific card is
bad, or it isn't.  Either way, if all you need is mic input,
put down $9 on a sound card and be done with it already.
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Subject: Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)
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