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Article #594

Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)

#594
From: Class_Action
Date: Mon, 21 Nov 2005 09:28
49 lines
3660 bytes
kony wrote:
> 
> WHY are you off on a
> tangent discussing a motherboard replacement when all you
> need is a sound card?

can't get mic to work on Sound Blaster Audigy 2 ZS
http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57660

    Dell tech support called tonight to see if my system now worked
    after 3 replacement sound cards and a new motherboard. It doesn't.

    Dell "Tech support" has "escalated" my problem with the low mic
    input levels and had told me the card will not work with my
    system. I don't know if it won't work with all 8400s or that's
    just their way to say they don't know.

    The Dimension support group called me back today saying it is
    obviously a software setting issue since the Audigy is the "best"
    card made. I explained their "expert" didn't know what she was
    talking about.

>  No wonder you don't have working
> sound, you need to clearly state the resolution to the
> problem and if the tech can't see the logic you request
> transfer to a supervisor.   

WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS...
(10/13/05)
http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60572&view=by_date_ascending&page=3

   Well, I just installed my second Audigy 2ZS replacement card (a
   refurbished one, according to the package), and not surprisingly
   the issue remains exactly the same...

   I told the support that another replacment likely wouldn't help,
   but what do they care.... He claimed he is not authorized to send
   another type of soundcard (and did not want to put me in contact
   with someone who was).

Augidy SB ZS microphone problems FIX HERE!!!!
(11/3/05)
http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61369

    I'm still having the same issue.  The Dell tech support (based in
    India I guess) does not reply anymore on email (even though I
    politely remind them). I got a reply to call the usual support
    phone number and want me to start all over again, as part of the
    wearing out strategy.
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From: Class_Action <classactionlaw1@yahoo.com>
Newsgroups: alt.sys.pc-clone.dell,alt.comp.hardware,creative.products.sound_blaster.audigy
Subject: Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)
Date: Mon, 21 Nov 2005 02:28:46 -0700
Organization: Class_Action.law
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