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Article #612

Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)

#612
From: hdrdtd
Date: Tue, 22 Nov 2005 14:15
101 lines
6164 bytes
Note:

While the two cards may appear to be identical, they 'may' not be.

In the past, Dell has sometimes used Dell 'OEM' versions of the Creative 
sound cards. I don't remember the details but they were different enough 
that you had to get the drivers from Dell and not Ceative.

I seem to remember that if you looked at the part number on the sound card, 
then went to Creative's web site and tried to look it up, it wasn't included 
in thier list.


"Guess Who" <chippe01@REMOVETHIShotmail.com> wrote in message 
news:HpWdnfIVru-LMB_eRVn-vA@giganews.com...
> It is the SAME exact card, except, the card I replaced it with is my 
> RETAIL version, so there was no redetection required - same driver 
> install. My card records fine, Dell's does not.
>
> I never claimed to be an electronics expert, or recording engineer - but I 
> DO know about computers.
>
> And just how, in your opinion, would a motherboard swap help me here? 
> Many people have this problem, and NONE that I have read about had this 
> issue resolved by replacing the motherboard, OR the soundcard.
>
>
> "kony" <spam@spam.com> wrote in message 
> news:tpt2o1tmf5oompa6apuivfabdt0kq7orm7@4ax.com...
>> On Sun, 20 Nov 2005 23:39:30 -0500, "Guess Who"
>> <chippe01@REMOVETHIShotmail.com> wrote:
>>
>>>I can attest to this. I have a 9100 with Audigy 2 ZS, and I too have to
>>>SCREAM with the mic to my mouth to hear myself. I KNOW about computers, 
>>>and
>>>build them, so I know what I am doing.  I put my RETAIL SB Audigy 2 ZS in
>>>the system, and the MIC input is FINE!  How do you explain that?
>>
>> If you can't figure out why the mic volume is low and
>> continue on talking with Dell about motherboard replacement,
>> I suggest that you do not know what you are doing in this
>> case.  Very basic tools like a multimeter would go a long
>> way towards troubleshooting this.
>>
>> If they are exactly the same card, AND you did not reinstall
>> or change any driver settings, AND WIndows did not re-PNP
>> the card, but just continued running as if the card had not
>> changed, AND you made no changes, just started recording,
>> (and I haven't left out some other detail- so far I have
>> only spend a few minutes on it, the system is not here) it
>> is an audio card malfunction.  If any of the above was not
>> true, there are still those issues to examine.  This is a
>> clear-cut process of elimination.
>>
>>
>>>
>>>I contacted DELL, and of course, they sent a guy over with a new sound
>>>card -- NO DIFFERENCE, and I even demonstrated the difference with the 
>>>DELL
>>>Audigy and my retail Audigy 2, - made 2 files in Adobe Audition and 
>>>showed
>>>the tech the noticeable difference in the wav representations, and he
>>>commented on it.
>>
>> Where all three cards exactly alike, visually?  Same PCB,
>> etc?
>>
>>
>>>
>>>Before he even got started I told him this was all a waste of time, and 
>>>when
>>>he was done, he basically agreed with me.  Next step will be a 
>>>motherboard
>>>replacement, but I am not even going to bother.   I've gone through too 
>>>many
>>>stupid unrelated things for DELL to appease them, but I'm not going to do 
>>>it
>>>anymore.  They system is fine with my retail card, and I will leave it 
>>>in.
>>
>> IF all of what you wrote is true, and you haven't left out
>> any relevant details,  there is only one possible
>> resolution, a different sound card.  WHY are you off on a
>> tangent discussing a motherboard replacement when all you
>> need is a sound card?  No wonder you don't have working
>> sound, you need to clearly state the resolution to the
>> problem and if the tech can't see the logic you request
>> transfer to a supervisor.
>>
>> Do you not know anyone on earth that has a PC so you can
>> check this sound card?  There is not going to be a situation
>> where the card completely works except for mic input on one
>> motherboard, yet the same card's mic magically starts
>> working on another motherboard.  Either the specific card is
>> bad, or it isn't.  Either way, if all you need is mic input,
>> put down $9 on a sound card and be done with it already.
>>
>>
>>
>
> 
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From: "hdrdtd" <hdrdtd@comcast.net>
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Subject: Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)
Date: Tue, 22 Nov 2005 09:15:30 -0500
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