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Article #613

Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)

#613
From: Tom Scales
Date: Tue, 22 Nov 2005 14:32
113 lines
6663 bytes
Dell's boards are unique because they have a connector for the front panel 
headphone jack.  However, every Dell SoundBlaster since around 2001 that I 
have used has happily handled Creative's drivers.  The last one that 
wouldn't was a SoundBlaster Live Value Digital in a Dimension 8100 under 
Windows Me.

Tom
"hdrdtd" <hdrdtd@comcast.net> wrote in message 
news:MNadnQ79Vt6utR7enZ2dnUVZ_v2dnZ2d@giganews.com...
> Note:
>
> While the two cards may appear to be identical, they 'may' not be.
>
> In the past, Dell has sometimes used Dell 'OEM' versions of the Creative 
> sound cards. I don't remember the details but they were different enough 
> that you had to get the drivers from Dell and not Ceative.
>
> I seem to remember that if you looked at the part number on the sound 
> card, then went to Creative's web site and tried to look it up, it wasn't 
> included in thier list.
>
>
> "Guess Who" <chippe01@REMOVETHIShotmail.com> wrote in message 
> news:HpWdnfIVru-LMB_eRVn-vA@giganews.com...
>> It is the SAME exact card, except, the card I replaced it with is my 
>> RETAIL version, so there was no redetection required - same driver 
>> install. My card records fine, Dell's does not.
>>
>> I never claimed to be an electronics expert, or recording engineer - but 
>> I DO know about computers.
>>
>> And just how, in your opinion, would a motherboard swap help me here? 
>> Many people have this problem, and NONE that I have read about had this 
>> issue resolved by replacing the motherboard, OR the soundcard.
>>
>>
>> "kony" <spam@spam.com> wrote in message 
>> news:tpt2o1tmf5oompa6apuivfabdt0kq7orm7@4ax.com...
>>> On Sun, 20 Nov 2005 23:39:30 -0500, "Guess Who"
>>> <chippe01@REMOVETHIShotmail.com> wrote:
>>>
>>>>I can attest to this. I have a 9100 with Audigy 2 ZS, and I too have to
>>>>SCREAM with the mic to my mouth to hear myself. I KNOW about computers, 
>>>>and
>>>>build them, so I know what I am doing.  I put my RETAIL SB Audigy 2 ZS 
>>>>in
>>>>the system, and the MIC input is FINE!  How do you explain that?
>>>
>>> If you can't figure out why the mic volume is low and
>>> continue on talking with Dell about motherboard replacement,
>>> I suggest that you do not know what you are doing in this
>>> case.  Very basic tools like a multimeter would go a long
>>> way towards troubleshooting this.
>>>
>>> If they are exactly the same card, AND you did not reinstall
>>> or change any driver settings, AND WIndows did not re-PNP
>>> the card, but just continued running as if the card had not
>>> changed, AND you made no changes, just started recording,
>>> (and I haven't left out some other detail- so far I have
>>> only spend a few minutes on it, the system is not here) it
>>> is an audio card malfunction.  If any of the above was not
>>> true, there are still those issues to examine.  This is a
>>> clear-cut process of elimination.
>>>
>>>
>>>>
>>>>I contacted DELL, and of course, they sent a guy over with a new sound
>>>>card -- NO DIFFERENCE, and I even demonstrated the difference with the 
>>>>DELL
>>>>Audigy and my retail Audigy 2, - made 2 files in Adobe Audition and 
>>>>showed
>>>>the tech the noticeable difference in the wav representations, and he
>>>>commented on it.
>>>
>>> Where all three cards exactly alike, visually?  Same PCB,
>>> etc?
>>>
>>>
>>>>
>>>>Before he even got started I told him this was all a waste of time, and 
>>>>when
>>>>he was done, he basically agreed with me.  Next step will be a 
>>>>motherboard
>>>>replacement, but I am not even going to bother.   I've gone through too 
>>>>many
>>>>stupid unrelated things for DELL to appease them, but I'm not going to 
>>>>do it
>>>>anymore.  They system is fine with my retail card, and I will leave it 
>>>>in.
>>>
>>> IF all of what you wrote is true, and you haven't left out
>>> any relevant details,  there is only one possible
>>> resolution, a different sound card.  WHY are you off on a
>>> tangent discussing a motherboard replacement when all you
>>> need is a sound card?  No wonder you don't have working
>>> sound, you need to clearly state the resolution to the
>>> problem and if the tech can't see the logic you request
>>> transfer to a supervisor.
>>>
>>> Do you not know anyone on earth that has a PC so you can
>>> check this sound card?  There is not going to be a situation
>>> where the card completely works except for mic input on one
>>> motherboard, yet the same card's mic magically starts
>>> working on another motherboard.  Either the specific card is
>>> bad, or it isn't.  Either way, if all you need is mic input,
>>> put down $9 on a sound card and be done with it already.
>>>
>>>
>>>
>>
>>
>
> 
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From: "Tom Scales" <tomtoo@softhome.net>
Newsgroups: alt.sys.pc-clone.dell,alt.comp.hardware,creative.products.sound_blaster.audigy
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Subject: Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)
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