🚀 go-pugleaf

Michael Zaccardi (zaccardi@ritz.mordor.com) wrote:
: carson@pogo.den.mmc.com (Howard A Carson) writes:

: >In article <30cb2t$rr0@access1.digex.net>,
: >Kenneth Plotkin <kplotkin@access1.digex.net> wrote:
: >>I vote for Gateway; excellent results with them.  (E-mail me if you want 
: >>my specific experience.)
: >>

: >   I've been buying Gateway PCs for several years. While I have
: >   been consistently happy with their hardware, their after-sale
: >   technical support and customer support lines have been under-
: >   staffed for at least two years.
: >   ------- cut some stuff out -----
: >   Howard Carson, Senior Analyst, Information Services
: >   Martin Marietta Astro Space, Princeton, NJ, USA

: I've gotten fairly good results getting support from Gateway through 
: their CompuServe fourm.  We needed to replace some parts under warranty 
: and managed a next day response electronically.  We found out quickly, 
: the phone support is a joke.

: -- 
:  
: Mike Zaccardi
: zaccardi@ritz.mordor.com
:  

	I have a bit of inside information for you about our friends in 
South Dakota.  The Gateway Tele-Help line is centralized at the main office
in SD.  However there is a hitch.  The actual techinicians live and work at
home, in various locations around the Head Office, they cannot actually see
each other, directly contact their supervisor, or any of that usefull stuff.
They have two phone lines, one to recieve calls and one to call into their
central computing facility.  Its really a great idea, except it does not work
very well, and its pitifully slow.  For best results, use compuserve.


	...draco...

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