🚀 go-pugleaf

mgrclb@nextwork.rose-hulman.edu wrote:
: In article <30d01q$g29@cronkite.ocis.temple.edu> hch@astro.ocis.temple.edu  
: (Howard Helbein) writes:
: > >>Duane Takamine (duane@shell.portal.com) said:
: > >>: In article <Ct3BnD.M2C@csn.org>, Richard Boyd <rhb@csn.org> wrote:
: > >>: >Gateway 2000 isn't much better. And their tech support sucks, too.
: > >>: >Actually, once you get through it is ok, but it is absolutely impossible
: > >>: >to get through on their 800 number. And what really ticks me off is that
: > >>: >they make you go through the phone menu dance, and then you think you  
: finally
: > >>: >got through to the tech support waiting line, and then cut you off.
: > >>: 	Just to get it on the record, I've had a ton of dealings with GW,
: > >>: over more than 4 years, and I have yet to encounter anything like the
: > >>: horror story being discussed.
: > >>: 	Tech support is still something of a problem, I'll admit.
: > >>
: > >>Gateway tech support has been hard to get hold of over the past
: > >>six months.  I too can confirm the dreaded menu-maze/disconnect
: > >>problems.  The best chance to get hold of them seems to be before
: > >>10am EST.  I think they have a separate tech support line for
: > >>corporate customers now with 7x24 access.  You certainly can't
: > >>compare GW's prices with DELL, IBM, AST, and COMPAQ.  While I'm
: > >>sure their prices are reflected in the hardware, GW certainly uses
: > >>quality motherboards, hard drives, cases, keyboards, mice, memory
: > >>and decent video cards and monitors.  They're prices are even
: > >>more incredilble when you factor in they're software deals.
: > >>They're tech support , when you can get through, is good. If
: > >>they cannot solve your problem over the phone, they are willing to test
: > >>out the problem in their labs and get back to you, even if it 
: > >>involves a component that they did not sell to you.  While their
: > >>rma/dead part raplacement policy is great, they do seem to be slowing down
: > >>a little in sending out replacement parts, but even in this area
: > >>I beleive they are ahead of their competitors.
: > >>
: > >>If there is a better buy for a Pentium out there I'd sure like
: > >>to hear about it as I'm about to purchase a GW P5-60 for myself.

: I just canceled an order from GW because the could not get there shit together.  I  
: first ordered a DX4100 and  they told me it would arrive on July the 5.  Well guess  
: what.  On july the 5.  No MACHINE.  I called and they said that they didn't have  
: any processors, but they would be arriving the very next day then the would burn  
: them in and send a system right out.  I called everyday and got different responses  
: from their very inexperienced Customer Service.  One said that they were still out  
: of processors, one said that they were in but they were out of CD-ROM's and  
: modems, another said that they expect the processors next week.  These people  
: could not make up there minds.  They told one lie after another.  I finally canceled  
: the order and told them to send me a p5-90.  I asked them at that time if they had  
: everysingle part in inventory to build the computer.  They replied with a nice big  
: smile on there face yes we do.  (now they are just going to get more money out of  
: me.)   the bill added up to 3500 for a p5-90 best buy with 8 mb of ram ( 16 mb of  
: ram is $300 extra )and a ATI Pro Turbo video card( 150 buck add-on) , 540 ide and  
: a tower. While waiting for the computer I browse through the computer shopper  
: and run across the  Zenon add.  ------>

: P5-90
: 16MB of ram
: PCI ATI Expressiion  ($50 upgrade to Pro Turbo)
: 540 MB Enhanced IDE Quantum HD
: 3 Free PCI Slots/2 VL slots/ 3 ISA Slots
: all of your standard OS software.
: all for the very small price of $3049   (difference of $800 from GW if you add the  
: 8MB of Ram)
: I use to love GW.  Now I hate them.  Poor management problem.  They just can't  
: handle the volume of people that want their machines.  Now I know better...

: Chris Butler

: > >>
: > >>----------------------------------------------------------------------------
: > >> Howard Helbein
: > >> helbeinh@nova.voicenet.com
: > >> hch@astro.ocis.temple.edu

Now they have slashed the prices further and also are offering 740MB IDE 
Western Digital Hard drive. You should asked them for credit and ad-on. 
Best of luck.
		adnan

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