Re: Buyer Beware--MIDWEST MICRO

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#132

From: Michael Zaccardi
Date: Wed, 20 Jul 1994 22:01

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carson@pogo.den.mmc.com (Howard A Carson) writes:

>In article <30cb2t$rr0@access1.digex.net>,
>Kenneth Plotkin <kplotkin@access1.digex.net> wrote:
>>I vote for Gateway; excellent results with them.  (E-mail me if you want 
>>my specific experience.)
>>

>   I've been buying Gateway PCs for several years. While I have
>   been consistently happy with their hardware, their after-sale
>   technical support and customer support lines have been under-
>   staffed for at least two years.
>   ------- cut some stuff out -----
>   Howard Carson, Senior Analyst, Information Services
>   Martin Marietta Astro Space, Princeton, NJ, USA

I've gotten fairly good results getting support from Gateway through 
their CompuServe fourm.  We needed to replace some parts under warranty 
and managed a next day response electronically.  We found out quickly, 
the phone support is a joke.

-- 
 
Mike Zaccardi
zaccardi@ritz.mordor.com

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From: zaccardi@ritz.mordor.com (Michael Zaccardi)
Subject: Re: Buyer Beware--MIDWEST MICRO
References: <Cszx9s.KsD@oucsace.cs.ohiou.edu> <Ct3BnD.M2C@csn.org> <Ct3Kn9.18I@world.std.com> <30cb2t$rr0@access1.digex.net> <1994Jul19.213927.21627@news2.den.mmc.com>
Organization: Mordor International BBS
Date: Wed, 20 Jul 1994 22:01:48 GMT
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