🚀 go-pugleaf

Duane Takamine (duane@shell.portal.com) said:
: In article <Ct3BnD.M2C@csn.org>, Richard Boyd <rhb@csn.org> wrote:
: >Gateway 2000 isn't much better. And their tech support sucks, too.
: >Actually, once you get through it is ok, but it is absolutely impossible
: >to get through on their 800 number. And what really ticks me off is that
: >they make you go through the phone menu dance, and then you think you finally
: >got through to the tech support waiting line, and then cut you off.
: 	Just to get it on the record, I've had a ton of dealings with GW,
: over more than 4 years, and I have yet to encounter anything like the
: horror story being discussed.
: 	Tech support is still something of a problem, I'll admit.

Gateway tech support has been hard to get hold of over the past
six months.  I too can confirm the dreaded menu-maze/disconnect
problems.  The best chance to get hold of them seems to be before
10am EST.  I think they have a separate tech support line for
corporate customers now with 7x24 access.  You certainly can't
compare GW's prices with DELL, IBM, AST, and COMPAQ.  While I'm
sure their prices are reflected in the hardware, GW certainly uses
quality motherboards, hard drives, cases, keyboards, mice, memory
and decent video cards and monitors.  They're prices are even
more incredilble when you factor in they're software deals.
They're tech support , when you can get through, is good. If
they cannot solve your problem over the phone, they are willing to test
out the problem in their labs and get back to you, even if it 
involves a component that they did not sell to you.  While their
rma/dead part raplacement policy is great, they do seem to be slowing down
a little in sending out replacement parts, but even in this area
I beleive they are ahead of their competitors.

If there is a better buy for a Pentium out there I'd sure like
to hear about it as I'm about to purchase a GW P5-60 for myself.

----------------------------------------------------------------------------
 Howard Helbein
 helbeinh@nova.voicenet.com
 hch@astro.ocis.temple.edu