🚀 go-pugleaf

In article <315q3m$kik@usenet.rpi.edu> strider@helios.acm.rpi.edu (Greg Moore) writes:
|In article <313oul$sat@news.duke.edu>,
|Michael Caines <mcaines@acpub.duke.edu> wrote:
|>In article <30mqnt$5t2@master.cs.rose-hulman.edu>mgrclb@nextwork.rose-hulman.edu writes:
|>>In article <30d01q$g29@cronkite.ocis.temple.edu>hch@astro.ocis.temple.edu   >>>(Howard Helbein) writes:
|>>> >>Duane Takamine (duane@shell.portal.com) said:
|>>> >>: In article <Ct3BnD.M2C@csn.org>, Richard Boyd <rhb@csn.org> wrote:
|
|>|I just canceled an order from GW because the could not get there shit
|>|together.  I first ordered a DX4100 and they told me it would arrive on
|>|July the 5.  Well guess what.  On july the 5.  No MACHINE.  I called and
|>|they said that they didn't have any processors, but they would be arriving
|>|the very next day then the would burn them in and send a system right out. 
|>|I called everyday and got different responses from their very
|> ^^^^^^^^^^^^^^^^^
|
|>No wonder the phone lines are so busy. :-)  Even if the processors had
|>come in as expected, it would take a couple of days to burn them in and
|>for UPS to deliver it to your door.  Be reasonable:  give them a week or
|>so before bothering them again.  If you need your system TODAY, go down
|>to the local computer store and pay through the NOSE.  
|>Otherwise, chill out.
|
|	Fine, but I want to know what day it ships.  When they give me
|a run-around, I want to catch it early.  If I wait a week, and they screw
|me over, I've lost a week.

Then why didn't you cancel your order the first time you got a conflicting
response?   What's the point of "catching" a lie early if you aren't going to
do anything about it until many phone calls later?

|	As for going to the local store: a) as you say, you overpay,
|b) my largest clients are standardized on a few suppliers, c) they don;t
|always have what I need either.

I don't always order peripherals from Gateway.  There are many sources in
the Computer Shopper for you to get whatever you do need at pretty good
prices.  Excuse my ignorance about (b), because I don't know what needs your
clients have.

|>|inexperienced Customer Service.  One said that they were still out of
|>|processors, one said that they were in but they were out of CD-ROM's and
|>|modems, another said that they expect the processors next week.  These
|>|people could not make up there minds.  They told one lie after another.  I

|>They're just tired of people calling every day asking about their system.
|                                      ^^^^^ ^^^
|	Tough.  I'm tired of waiting every day.  If they gave me an
|honest answer, I wouldn't need to call every day.
|And being tired of people calling every day shouldn't give them an
|excuse for changing their story every time I call.

Like I said in the first post, if you're so tired of waiting every day,
you should go to a store where you can pick the system up on the same day.

I agree that you should not be told lies.  However, you should not need to
call every day anyway because of the time it would take to both finish
assembling the system and get it to you.

|>|I use to love GW.  Now I hate them.  Poor management problem.  They just
|>|can't  
|>|handle the volume of people that want their machines.  Now I know better...
|>|Chris Butler
|
|>More like, they just can't handle people continuously calling trying to
|>nail down the exact hour that their system was sent.
|
|Exactly.  If they can't provide a firm ship date they shouldn't be in
| business.  Heck, I've worked with suppliers that can tell me where in the
| building my parts are at that moment.  

That's just it.  If Gateway was waiting for more DX4-100s, they wouldn't
have any in their building to begin with.

|That's impressive.

I bet their prices were impressive too...

|	My question to you is, why do you feel knowing when your
|system is shipping is such an unreasonable desire?

Gateway is at the mercy of their suppliers, just like you are at the mercy
of your suppliers.  If Intel says the next batch of DX4-100 chips will be
in N. Sioux City tomorrow, Gateway has to go on faith that they will be
there.  Gateway HAS NO CONTROL over these things, just like you HAVE NO
CONTROL over when Gateway actually ships your system.  Therefore, calling
Gateway every day can't speed up your system's delivery.  You just have to
have faith that Gateway will send your computer as soon as they can.  The
date they give for system arrival is an ESTIMATE.  Some people get their
machines sooner, some later.  If estimates are not good enough for you,
then you will have to buy from someone that has everything you need in
stock, because anyone else can only give you a guess.  I personally think
delivery estimates are a small price to pay for people like Pat Thornburg.

|>Don't take offense.  I don't want to start a flame-throwing competition
|>because there's already enough mail to read in this group.  You posted
|>your thoughts, and I posted mine.

If anybody has any responses, please send them to my E-mail address, since
99% of the people reading these groups could care less about this thread.

Mike

-- 
Michael Caines                   |    If at first you don't succeed, you
Duke University                  |  can always go back and get the 
Durham, NC                       |  directions out of the garbage can.
E-mail:  mcaines@acpub.duke.edu  |                  --Hooters Calendar '93