🚀 go-pugleaf

In article <313oul$sat@news.duke.edu>,
Michael Caines <mcaines@acpub.duke.edu> wrote:
>In article <30mqnt$5t2@master.cs.rose-hulman.edu> mgrclb@nextwork.rose-hulman.edu writes:
>>In article <30d01q$g29@cronkite.ocis.temple.edu> hch@astro.ocis.temple.edu  
>>(Howard Helbein) writes:
>>> >>Duane Takamine (duane@shell.portal.com) said:
>>> >>: In article <Ct3BnD.M2C@csn.org>, Richard Boyd <rhb@csn.org> wrote:
>
>|I just canceled an order from GW because the could not get there shit
>|together.  I first ordered a DX4100 and they told me it would arrive on
>|July the 5.  Well guess what.  On july the 5.  No MACHINE.  I called and
>|they said that they didn't have any processors, but they would be arriving
>|the very next day then the would burn them in and send a system right out. 
>|I called everyday and got different responses from their very
> ^^^^^^^^^^^^^^^^^
>
>No wonder the phone lines are so busy. :-)  Even if the processors had come in
>as expected, it would take a couple of days to burn them in and for UPS to
>deliver it to your door.  Be reasonable:  give them a week or so before
>bothering them again.  If you need your system TODAY, go down to the local
>computer store and pay through the NOSE.  Otherwise, chill out. 
>
	Fine, but I want to know what day it ships.  When they give me
a run-around, I want to catch it early.  If I wait a week, and they screw
me over, I've lost a week.
	As for going to the local store: a) as you say, you overpay,
b) my largest clients are standardized on a few suppliers, c) they don;t
always have what I need either.

>|inexperienced Customer Service.  One said that they were still out of
>|processors, one said that they were in but they were out of CD-ROM's and
>|modems, another said that they expect the processors next week.  These
>|people could not make up there minds.  They told one lie after another.  I
>
>They're just tired of people calling every day asking about their system.
>
                                     ^^^^^ ^^^
	Tough.  I'm tired of waiting every day.  If they gave me an
honest answer, I wouldn't need to call every day.
And being tired of people calling every day shouldn't give them an
excuse for changing their story every time I call.

>|finally canceled the order and told them to send me a p5-90.  I asked them
>|at that time if they had everysingle part in inventory to build the
>|computer.  They replied with a nice big smile on there face yes we do. 
>|(now they are just going to get more money out of me.) the bill added up
>|to 3500 for a p5-90 best buy with 8 mb of ram ( 16 mb of ram is $300 extra
>|)and a ATI Pro Turbo video card( 150 buck add-on) , 540 ide and a tower.
>|While waiting for the computer I browse through the computer shopper and
>|run across the Zenon add.  ------>
>
>|P5-90
>|16MB of ram
>|PCI ATI Expressiion  ($50 upgrade to Pro Turbo)
>|540 MB Enhanced IDE Quantum HD
>|3 Free PCI Slots/2 VL slots/ 3 ISA Slots
>|all of your standard OS software.
>|all for the very small price of $3049   (difference of $800 from GW if you
>|add the   8MB of Ram)
>|I use to love GW.  Now I hate them.  Poor management problem.  They just
>|can't  
>|handle the volume of people that want their machines.  Now I know better...
>|Chris Butler
>
>More like, they just can't handle people continuously calling trying to
>nail down the exact hour that their system was sent.
>
	Exactly.  If they can't provide a firm ship date they shouldn't
be in business.
	Heck, I've worked with suppliers that can tell me where in the
building my parts are at that moment.  That's impressive.

>What's next?  Getting the UPS shipper number and tracking the system's
>journey across the country?  
>
	Sure, I've done that too.  Saved me a couple of days of time
to as I've had systems shipped to the wrong state, the wrong address
in town, etc.

	My question to you is, why do you feel knowing when your
system is shipping is such an unreasonable desire?

>Don't take offense.  I don't want to start a flame-throwing competition
>because there's already enough mail to read in this group.  You posted
>your thoughts, and I posted mine.
>
>Mike
>
>-- 
>Michael Caines                   |    If at first you don't succeed, you
>Duke University                  |  can always go back and get the 
>Durham, NC                       |  directions out of the garbage can.
>E-mail:  mcaines@acpub.duke.edu  |                  --Hooters Calendar '93