Thread View: alt.sys.pc-clone.gateway2000
3 messages
3 total messages
Started by Jeremy Henderson
Wed, 13 Oct 1999 00:00
For a change - a bouquet!
Author: Jeremy Henderson
Date: Wed, 13 Oct 1999 00:00
Date: Wed, 13 Oct 1999 00:00
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OK, I know that Newsgroups are generally a great place to complain, but, just this once, I thought it would be good to give credit where it is due! At 1.00 PM yesterday, I rang Gateway's 1800 number to advise them that the CD-ROM/1.44Mb combo drive on my Solo appeared to have died on me. After running me through a few tests which confirmed this, they immediately took the details to arrange to send me a replacement, which should arrive by the end of the week. Given that they are in Sydney, and am 3,300 km away in Perth, I figured that this was pretty reasonable. I was therefore very pleasantly surprised to receive the replacement by courier at 9.00 am this morning, just 20 hours after I rang them. It works perfectly!! That is what I call good customer support, and why I will continue to buy Gateway when I get the opportunity (& the cash!!) Well done Gateway! -- Jeremy Henderson jeremy_henderson@bigpond.com Ph: 08 92276698 Fax: 08 9227 8665
Re: For a change - a bouquet!
Author: Scott Persons
Date: Wed, 13 Oct 1999 00:00
Date: Wed, 13 Oct 1999 00:00
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Jeremy, I'll second that! I've had numerous similar experiences over the years. If you're polite to GW tech support, they'll bend over backwards to help you. I'm as pleased as you are with the service. That's why we have 5 Gateways in our family. Cheers! Scott
Re: For a change - a bouquet!
Author: jj
Date: Thu, 14 Oct 1999 00:00
Date: Thu, 14 Oct 1999 00:00
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wow.... 5 suckers! Scott Persons wrote in message <3803F390.99A183F1@uslink.net>... > >Jeremy, > >I'll second that! > >I've had numerous similar experiences over the years. If you're >polite to GW tech support, they'll bend over backwards to >help you. I'm as pleased as you are with the service. That's >why we have 5 Gateways in our family. > >Cheers! >Scott > > >
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