🚀 go-pugleaf

My eisa account was suspended recently.  No notice, no nuffin.

I emailed them from another account and received a reply along the
lines of "call customer service - your account has expired and has been
suspended."

I called.  After the usual 15 minute wait I was informed that the
account had expired because the record Eisa has of my credit card is
out of date.  They couldn't even be bothered sending email to keep
their records up to date.  It's far easier to drop customers,
apparently.  The guy on the phone reckoned that they're too busy to
send out requests for credit card detail updates.  But not too busy to
cut me off, apparently!

Fortunately I don't rely on these people - I can see why they'll never
make it to top tier.

This kind of "service" seems to be starting to gain some currency.  I
had the same problem with a mobile phone service connected to RSL.COM
last year.  They cut me off because the credit card expiry day had
arrived and they couldn't be bothered requesting new details from me.

Eisa is the outfit that tried to buy Ozemail isn't it?

Love,
Carla


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