🚀 go-pugleaf

It is part of your service agreement that you advise changes of your billing
details including but not limited to change of address, credit card number,
credit card expiry etc..

MSN (The Microsoft Network) and BigPond dialup were doing the same thing two
years ago and they are pretty huuuuge..

I am not sure what they do nowadays when a CC expires but I would imagine
that the situation has not changed.

Normally the billing software will do a billing run and debit everyone's
cards and suspend accounts where the cc did not go through.

In most cases the billing system is not setup in a way that would allow
sending proactive reminder messages x amount of time prior to a CC expiry.

Node 3

"Carla" <carla_l@my-deja.com> wrote in message
news:8ijvcl$ok9$1@nnrp1.deja.com...
> My eisa account was suspended recently.  No notice, no nuffin.
>
> I emailed them from another account and received a reply along the
> lines of "call customer service - your account has expired and has been
> suspended."
>
> I called.  After the usual 15 minute wait I was informed that the
> account had expired because the record Eisa has of my credit card is
> out of date.  They couldn't even be bothered sending email to keep
> their records up to date.  It's far easier to drop customers,
> apparently.  The guy on the phone reckoned that they're too busy to
> send out requests for credit card detail updates.  But not too busy to
> cut me off, apparently!
>
> Fortunately I don't rely on these people - I can see why they'll never
> make it to top tier.
>
> This kind of "service" seems to be starting to gain some currency.  I
> had the same problem with a mobile phone service connected to RSL.COM
> last year.  They cut me off because the credit card expiry day had
> arrived and they couldn't be bothered requesting new details from me.
>
> Eisa is the outfit that tried to buy Ozemail isn't it?
>
> Love,
> Carla
>
>
> Sent via Deja.com http://www.deja.com/
> Before you buy.