🚀 go-pugleaf

Hi Carla

That's probably quite a neat way to exit EISA in the current circumstances.
You can be assured that they will NEVER make it to the top tier - indeed,
they have been placed in receivership, and have just about reached the
bottom tier - don't expect them to exist in their current form for much
longer. They are indeed the mob that wanted to buy Ozemail, but they'd be
lucky to be able to buy a pie and sauce now!

The irony, of course, is that their single most realisable asset is probably
their customer base, and, judging from your experience, they are not doing a
lot to maintain even that!

I'd suggest that you're well off out of there!

Jeremy


"Carla" <carla_l@my-deja.com> wrote in message
news:8ijvcl$ok9$1@nnrp1.deja.com...
> My eisa account was suspended recently.  No notice, no nuffin.
>
> I emailed them from another account and received a reply along the
> lines of "call customer service - your account has expired and has been
> suspended."
>
> I called.  After the usual 15 minute wait I was informed that the
> account had expired because the record Eisa has of my credit card is
> out of date.  They couldn't even be bothered sending email to keep
> their records up to date.  It's far easier to drop customers,
> apparently.  The guy on the phone reckoned that they're too busy to
> send out requests for credit card detail updates.  But not too busy to
> cut me off, apparently!
>
> Fortunately I don't rely on these people - I can see why they'll never
> make it to top tier.
>
> This kind of "service" seems to be starting to gain some currency.  I
> had the same problem with a mobile phone service connected to RSL.COM
> last year.  They cut me off because the credit card expiry day had
> arrived and they couldn't be bothered requesting new details from me.
>
> Eisa is the outfit that tried to buy Ozemail isn't it?
>
> Love,
> Carla
>
>
> Sent via Deja.com http://www.deja.com/
> Before you buy.