🚀 go-pugleaf

On Mon, 19 Jun 2000 02:09:29 GMT, Carla <carla_l@my-deja.com> wrote:

>My eisa account was suspended recently.  No notice, no nuffin.
>
>I emailed them from another account and received a reply along the
>lines of "call customer service - your account has expired and has been
>suspended."
>
>I called.  After the usual 15 minute wait I was informed that the
>account had expired because the record Eisa has of my credit card is
>out of date.  They couldn't even be bothered sending email to keep
>their records up to date.  It's far easier to drop customers,
>apparently.  The guy on the phone reckoned that they're too busy to
>send out requests for credit card detail updates.  But not too busy to
>cut me off, apparently!
>
>Fortunately I don't rely on these people - I can see why they'll never
>make it to top tier.
>
>This kind of "service" seems to be starting to gain some currency.  I
>had the same problem with a mobile phone service connected to RSL.COM
>last year.  They cut me off because the credit card expiry day had
>arrived and they couldn't be bothered requesting new details from me.

>Eisa is the outfit that tried to buy Ozemail isn't it?

Yes, but that has collapsed, and now EISA is in big trouble. Another
Wang company, EDGE, recently closed and EISA could be next unless they
are sold off (which is more likely). Good opportunity to find a new
ISP,  like DingoBlue.

Be damm funny if Ozemail bought EISA now. BWHAHAHA! :-)