🚀 go-pugleaf

Telstra send you a reminder well before the date.

Node3 wrote:

> It is part of your service agreement that you advise changes of your billing
> details including but not limited to change of address, credit card number,
> credit card expiry etc..
>
> MSN (The Microsoft Network) and BigPond dialup were doing the same thing two
> years ago and they are pretty huuuuge..
>
> I am not sure what they do nowadays when a CC expires but I would imagine
> that the situation has not changed.
>
> Normally the billing software will do a billing run and debit everyone's
> cards and suspend accounts where the cc did not go through.
>
> In most cases the billing system is not setup in a way that would allow
> sending proactive reminder messages x amount of time prior to a CC expiry.
>
> Node 3
>
> "Carla" <carla_l@my-deja.com> wrote in message
> news:8ijvcl$ok9$1@nnrp1.deja.com...
> > My eisa account was suspended recently.  No notice, no nuffin.
> >
> > I emailed them from another account and received a reply along the
> > lines of "call customer service - your account has expired and has been
> > suspended."
> >
> > I called.  After the usual 15 minute wait I was informed that the
> > account had expired because the record Eisa has of my credit card is
> > out of date.  They couldn't even be bothered sending email to keep
> > their records up to date.  It's far easier to drop customers,
> > apparently.  The guy on the phone reckoned that they're too busy to
> > send out requests for credit card detail updates.  But not too busy to
> > cut me off, apparently!
> >
> > Fortunately I don't rely on these people - I can see why they'll never
> > make it to top tier.
> >
> > This kind of "service" seems to be starting to gain some currency.  I
> > had the same problem with a mobile phone service connected to RSL.COM
> > last year.  They cut me off because the credit card expiry day had
> > arrived and they couldn't be bothered requesting new details from me.
> >
> > Eisa is the outfit that tried to buy Ozemail isn't it?
> >
> > Love,
> > Carla
> >
> >
> > Sent via Deja.com http://www.deja.com/
> > Before you buy.