🚀 go-pugleaf

For almost 3 years now I've been recieving monthly bills from Optus
for a former tenant. Every month I returned the mail, starting with
the standard Return to Sender, but with increasingly bewildered, then
frustrated, then angry messages on the envelope asking that they stop.
I've rung customer service three times, and each time been assured
that the mail would stop, yet every month it keeps coming.

Why do I care? because they did the same to me with serious financial
consequences.

I had Optus broadband. I moved and had to close my account. I told
them and paid what I thought was my final account. But there was
another final bill of just $167 that they continued to send to my old
address and which was not forwarded on to me. I never receieved the
bills so never paid it. Until 18 months later I wanted to reconnect.
Then i was told about it, and paid on the spot. What i wasn't told was
that it had been sent to debt recovery and that i now had a credit
block with VEDA - I can't get a loan, I can't even get a credit card
until 2014.

They had my phone number. All they had to do was call me. But
apparently Optus, a telecommunications company, doesn't do that. When
I rang to discuss this, they said they'd fulfilled their obligations
by posting a bill out every month. They can contact VEDA and ask for
the block to be removed but refused.

Our work phones were with Optus. We were recently asked our opinion
and i told my story. We've now changed all our phones to another
carrier. I've given up trying to get the other guys mail stopped.