🚀 go-pugleaf

millsy <pnm.millsy@gmail.com> wrote:
> For almost 3 years now I've been recieving monthly bills from Optus
> for a former tenant. Every month I returned the mail, starting with
> the standard Return to Sender, but with increasingly bewildered, then
> frustrated, then angry messages on the envelope asking that they stop.
> I've rung customer service three times, and each time been assured
> that the mail would stop, yet every month it keeps coming.
> 
> Why do I care? because they did the same to me with serious financial
> consequences.
> 
> I had Optus broadband. I moved and had to close my account. I told
> them and paid what I thought was my final account. But there was
> another final bill of just $167 that they continued to send to my old
> address and which was not forwarded on to me. I never receieved the
> bills so never paid it. Until 18 months later I wanted to reconnect.
> Then i was told about it, and paid on the spot. What i wasn't told was
> that it had been sent to debt recovery and that i now had a credit
> block with VEDA - I can't get a loan, I can't even get a credit card
> until 2014.
> 
> They had my phone number. All they had to do was call me. But
> apparently Optus, a telecommunications company, doesn't do that. When
> I rang to discuss this, they said they'd fulfilled their obligations
> by posting a bill out every month. They can contact VEDA and ask for
> the block to be removed but refused.
> 
> Our work phones were with Optus. We were recently asked our opinion
> and i told my story. We've now changed all our phones to another
> carrier. I've given up trying to get the other guys mail stopped.

Telecommunications ombudsman. 
Go ballistic and mention privacy/compensation.  
Get them to fix your credit. 


You can clear up your credit file as well. Google "my credit file" and go
through there. 
Might be Veda. 
Shouldn't cost anything.  
Just ask for proof of the debt, they have something like 21 days to provide
it or erase the mark against your name.  

You could also try calling the person who's bill it is and explain/warn
them. 



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:-P