Re: Bad Optus service

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Article #663

#663

From: Mike Rofone
Date: Fri, 03 Jun 2011 13:03

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Peter wrote...

> Telecommunications ombudsman. 
> Go ballistic and mention privacy/compensation.  
> Get them to fix your credit. 

Yep. Optus did this to the missus a few years back. Kept sending her bills for a
bill that was paid (and we had the evidence).

Turned out that they applied it to the wrong account and had "promised" to fix
it, every time that she called them about it.

So, when she applied for a new Visa card she was knocked back. She called the
credit mob and got a report. Sure enough, Optus had lodged the report.

A call to the TIO nearly had her head exploding as the person there said, "have
you tried to sort this out with Optus?"

When she calmed down and the person at the TIO was finally able to comprehend
the story, the TIO swung into action.

Within days a supposedly apologetic Optus CSR called and assured her that the
debt was now sorted and that her credit report was withdrawn.

A week later she got her Visa card.

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From: Mike Rofone <mike_rofone@mic.org.nz>
Newsgroups: aus.comms.mobile
Subject: Re: Bad Optus service
Date: Fri, 03 Jun 2011 23:03:36 +1000
Organization: Cerrebellum Corp.
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