🚀 go-pugleaf

"Mike Rofone" <mike_rofone@mic.org.nz> wrote in message 
news:vjkfu6pdr7mo3iq6itn37lhom0g5o9nb05@astraweb.com...
> Peter wrote...
>
>> Telecommunications ombudsman.
>> Go ballistic and mention privacy/compensation.
>> Get them to fix your credit.
>
> Yep. Optus did this to the missus a few years back. Kept sending her bills 
> for a
> bill that was paid (and we had the evidence).
>
> Turned out that they applied it to the wrong account and had "promised" to 
> fix
> it, every time that she called them about it.
>
> So, when she applied for a new Visa card she was knocked back. She called 
> the
> credit mob and got a report. Sure enough, Optus had lodged the report.
>
> A call to the TIO nearly had her head exploding as the person there said, 
> "have
> you tried to sort this out with Optus?"
>
> When she calmed down and the person at the TIO was finally able to 
> comprehend
> the story, the TIO swung into action.
>
> Within days a supposedly apologetic Optus CSR called and assured her that 
> the
> debt was now sorted and that her credit report was withdrawn.
>
> A week later she got her Visa card.
>
This kind of thing neeeds to be exposed. Slightly off topic, I had a similar 
experience with National Australia Bank's debt collectors some time ago. I 
had paid my account as I always do but a bank clerk miskeyed the number 
(easy to do). My statement clearly showed it was paid. Yet I got a nasty 
demand from a debt collecting agency. I wrote back courteously enclosing a 
copy of my statement. That letter was totally ignored. This went on for 
weeks, with nastier and nastier letters ariving. In the end I went into my 
local NAB branch and blew up in a busy banking hall. Even then, more letters 
came until they finally petered out.  Never an apology. I cancelled all my 
accounts there...