🚀 go-pugleaf

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My story...

I also bought my Dell Dimension 3000 in February 2005 with the Philips =
8631 DVD+-R/RW combo drive.=20

From the very first day i encountered problems with it. It would not =
read or write multi-session CD-R disks. When i read a multi session disk =
created in my previous computer using Roxio Easy CD Creator 5 Basic, the =
drive scans the disk constantly, causing Windows to freeze which results =
in me having to restart the computer using the power button on the =
tower. For troubleshooting, i tried reading these same disks on my other =
Dell Dimension 3000 PC with a Sony DVD-ROM/CD-R/RW combo drive. Thses =
disk read perfectly fine on this computer using the exact same software =
as the PC with the Philips drive.

I called Dell on a number of occastions for a fix to the problem. I was =
first told that if the drive reads other CDs normally then it is not a =
problem with the drive. I also updated the drive to the CD21 firmware =
from the Dell Support site. This did not fix the problem. I was later =
told i had to restore the system and try it again. This also did =
notsolve my problem.

Finally on 31  March '05 it was decided that the PC would be returned to =
have the drive replaced.

Yesterday (11th April) i got the PC back, and tested it this morning =
only to find that the problem has still occurs. And strangly the PC =
hadnt been restored to factory settings as i had expected. I did receive =
a repair note, from the "replacement" (i put replacement in inverted =
commas because i have a feeling that it was not replaced because it =
wasn't returned to factory settings).=20

Any help appreciated

--=20
RileyM
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<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>My story...</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>I also bought my Dell Dimension 3000 in =
February=20
2005 with the Philips 8631 DVD+-R/RW combo drive. </FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>From the very first day i encountered =
problems with=20
it. It would not read or write multi-session CD-R disks. When i read a =
multi=20
session disk created in my previous computer using Roxio Easy CD Creator =
5=20
Basic, the drive scans the disk constantly, causing Windows to freeze =
which=20
results in me having to restart the computer using the power button on =
the=20
tower. For troubleshooting, i tried reading these same disks on my other =
Dell=20
Dimension 3000 PC with a Sony DVD-ROM/CD-R/RW combo drive. Thses disk =
read=20
perfectly fine on this computer using the exact same software as the PC =
with the=20
Philips drive.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>I called Dell on a number of occastions =
for a fix=20
to the problem. I was first told that if the drive reads other CDs =
normally then=20
it is not a problem with the drive. I also updated the drive to the CD21 =

firmware from the Dell Support site. This did not fix the problem. I was =
later=20
told i had to restore the system and try it again. This also did =
notsolve my=20
problem.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Finally on 31&nbsp; March '05 it was =
decided that=20
the PC would be returned to have the drive replaced.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Yesterday (11th April) i got the PC =
back, and=20
tested it this morning only to find that the problem has still occurs. =
And=20
strangly the PC hadnt been restored to factory settings as i had =
expected. I did=20
receive a repair note, from the "replacement" (i put replacement in =
inverted=20
commas because i have a feeling that it was not replaced because it =
wasn't=20
returned to factory settings). </FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Any help appreciated</FONT></DIV>
<DIV><FONT face=3DArial size=3D2><BR>-- =
<BR>RileyM</FONT></DIV></BODY></HTML>

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