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Article #564

Re: Unusual external modem problem

#564
From: BrianM
Date: Tue, 03 Aug 2010 04:04
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On Mon, 02 Aug 2010 17:39:54 +1000, Peter D. wrote:

> on Mon, 2 Aug 2010 16:19
> in the Usenet newsgroup aus.computers.linux BrianM wrote:
> 
>> Mandriva O/S with KDE.
>> 
>> I have KPPP set up (and working fine) for a dialup system into Bigpond.
>> My modem is an older data/fax/voice 56000bps model. Ok it's slow but it
>> works and it's cheap. I've used a double adaptor to split the line at
>> the phone jack.
>> However, when I take the tower to a friend's place half a kay away and
>> plug the modem into their phone jack, it can't find a dial tone. When I
>> go to KPPP configure and run the Query modem ATI, it comes back blank,
>> and also wipes out most of the settings in Modem commands as well. I've
>> changed modem cables checked all the connections but still can't get the
>> modem to dial - weird !. The problem appears to be located at the line
>> but I don't know how to unravel it.
>> 
>> any thoughts please?
> 
> Can't find the dial tone?  Have you tried that with a telephone handset?
> 
> If your friend has naked ADSL, there won't be a dial tone and you can not
> use a dial up modem.
> 
> Were any lights on or flashing on the modem? Which?
> Was the power turned on?
> What did kppp report that was different from what it does at home? Did you
> try unplugging the phone?  Not using the double adapter?

As you suggested, I plugged the modem cable from the wall jack into a
phone and got a perfectly good dialtone. Also contacted Telstra and had
them run a line test which was fine - the modem should work but it doesn't
at this address. I disconnected the existing cordless phone, removed the
cable completely, but it made no difference, so it's back to the
connections from the modem to the serial plug on the tower - it can't
be anything else. 

cheers
Brian 
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References: <pan.2010.08.02.06.19.30.532848@nilads.co.invalid> <ab9ii7-kq5.ln1@psd.motzarella.org>

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From: BrianM <bmorris@nilads.co.invalid>
Subject: Re: Unusual external modem problem
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