🚀 go-pugleaf

In article <20772@rpp386.lonestar.org>, jfh@rpp386.lonestar.org (John F. Haugh II) writes:
> Ford, for example, has the highest quality in the industry.  You, for
> all your bad experiences with a Ford just bought a Ford, like it or
> not.  For all of your bad personal experiences with American made cars,
> the car that is now sitting in the parking lot out there, IS an
> American made car.
 
I think American car companies still have a long way to go in terms of
their attitude toward the customer.  Someone at work today was telling me
aoubt his problems with Ford.  He bought a longtime service agreement
and had some brake word done on his car at the Ford dealer.  Even though
the dealer stamped on his receipt that it was covered by his warranty
agreement, and gave him a second piece of paper attesting to that, Ford
now claims that he has to pay because the Ford dealer used re-manufactured
parts in his car.  Note that they didn't tell him they were doing this at
the time and they in fact authorized that it was covered.
 
He's gone through all the levels of Ford and finally got a customer person
in Detroit who told him to forget it.  He finally told this guy's
supervisor that he was going to write a letter to the Texas AG, and they
backed off and said they'd send his case back to the local Ford people to
look over again.  And they wonder why they have a bad reputation.
-- 
Doug Andersen
hari@Sugar.NeoSoft.com