🚀 go-pugleaf

James J. Lippard wrote:
> On 2005-01-31, Wotan <wotan@not.netcom> wrote:
> 
>>Michael  demonstrated that booze and posting
>> do not mix by posting the following: 
>> 
>>
>>>A telecommunications company and Internet service provider is expected 
>>>to have online billing. The fact that this one refuses to do that is 
>>>inexcusable. Especially when it charges such a high price for services.
>>>
>>>This is a telecommunications company and Internet service provider. And 
>>>yet, it can not manage online billing for it's customers? They take all 
>>>the profits and give their customers the finger.
>>>
>>>The customer feedback form on their website doesn't work (they can't 
>>>even manage a website?) and the customer service number doesn't work 
>>>either. So they don't want any more complaints, I guess.
>>>
>>>There is only one telephone company here, unless I switch to cell phone 
>>>instead of land line. And the state of Arizona doesn't care how much 
>>>they charge or how well they serve their customers. Are they in cahoots?
>>>
>>>We need a new phone company up here.
>>
>>Imagine that, Frontier providing substandard service.  The same company 
>>that sold user info to Earthlink for thousands of users that they no 
>>longer wanted.  Whether the users wanted it or not.
> 
> 
> Actually, it's not the same company, exactly.
> 
> Frontier bought GlobalCenter, which included the Primenet dialup users;
> most of the retail dialup user base was sold to Earthlink.  Global
> Crossing acquired Frontier, then sold the retail portion, including
> the local telco customers and the frontiernet.net dialup customer base
> to Citizens Communications, which still operates most of that under
> the Frontier name.

In my part of AZ we had Citizens Communications, until they changed 
their name here to Frontier. So I assume it's still the same Citizens 
Communications with the adopted name of the company acquired from Global 
Crossing. Do I have that right? On their billing envelope it says 
Frontier, and under that in small print it says, a Citizens 
Communications Company.

It's a shame we can't get better than this in rural Arizona. No 
competition, and no government intervention to protect consumers. I'm 
still paying exorbitant long distance fees, "long distance" often being 
as little as a few miles away.

>>And that wasn't even the first of their customer screwing sessions in AZ.