Comcast IS the Slowski's

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2 total messages Started by Jack Bauer Thu, 29 Jan 2009 22:34

#59

Author: Jack Bauer
Date: Thu, 29 Jan 2009 22:34

26 lines
2035 bytes

You have probably seen Comcast's silly TV ad about two turtles (Mr. and 
Mrs. Slowski) trying to access the internet and liking it to be real 
slow.  This is how they promote their high speed internet.

But when you call into Comcast user support, THAT is where you find the 
real Slowski's: the folks in their support center!

I get connected to someone and they ask my name and problem.
then it's "OK.... waiting for the computer to come up..."
15 seconds later they say "OK, now just a second..."
then 20 seconds later it is "Oh, I see.......hang on here...." for 
another 30 seconds.

And all this time I wonder WHAT they could POSSIBLY be looking at that 
takes so DAMN long!

So after another couple minutes of this irritating silence, they then 
say "would you mind holding for a second?" as if I hadn't been "holding" 
already!  Then I wait on true hold for a few minutes and they come on 
the line and say "we're going to have to look into this, can we call you 
back?"

Over an hour later, no call back.

This is how they train us to realize that we will shouldn't call 
customer service.

Re: Comcast IS the Slowski's

#63

Author: Mark Shapiro
Date: Sun, 15 Feb 2009 21:05

14 lines
1405 bytes

 > But when you call into Comcast user support, 
> THAT is where you find the 
> real Slowski's: the folks in their support center! 

Yep, I have no complaints about Comcast's TV and
Internet - (except no Usenet) - when I call them it's
like talking to the lowest paid Frys employee.
Asking questions like "Can I get a fixed IP" or 
"What is the alternate DNS server number" can
trigger a half hour delay before a half-right answer.


http://www.JudgmentBuy.com
http://www.TheTruthAboutHemp.com

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