🚀 go-pugleaf

kylem@best.com (Kyle McCane) wrote:

...snip....

>12:21 Saturday Morning and Pleasanton, Fremont, and Hayward are down!!! THIS 
>SUCKS!!!!! YOU KNOW, BEST, YOU HAVE NO PROBLEM DEBITING MY CREDIT CARD EACH 
>MONTH, WHY CAN'T YOU KEEP A POP UP. I MADE A BIG INVESTMENT COMING OVER HERE 
>AND I'VE TRIED TO BE SUPPORTIVE AND PATIENT THE FIRST FEW WEEKS YOU WERE 
>HAVING PROBLEMS, BUT THIS IS CRAZY!! If BEST is not allowing me get to my 
>email, www, ftp, etc., then why are you charging me for it? WHAT, are you 
>saying that all I have to do is call a LONG DISTANCE PHONE NUMBER???AND ARE 
>YOU (BEST) GOING TO PAY ME FOR THIS CALL. If I wanted to sign up for an ISP 
>that was long distance, then I would have gone with someone MUCH less 
>expensive.
chill out man.....
First, eve since Pleasanton has gone up, there hasnt been a major
failure there until now, which isn't bad at all. 
Second, I am dialed into fremont at 19200 and I haven't had any
problems, so as far as I can tell, the POP is up. It may be a bit busy
since Pleasanton is down....but if youwait long enough, you will get
in.
So, really, you should have been able to call pleasanton and use
everything fairly well exept for tonight. I don't think that that is
bad at all. And if you really needed to access your account, you could
have tried Berkeley or Walnut Creek (and I know Walnut Creek is doing
well right now) instead of going right to other area codes. 

>I would argue that I shouldn't have to. You (BEST) have prevented me from 
>doing what you advertise (allowing me to access the internet). I not only 
>expect, but I DEMAND a prompt response on how you will be making restitution 
>to your Fremont, Hayward, Pleasanton customers!
pleasanton has been up for about 3 weeks now if my memory serves me
correct. I wouldnt start complaining if Pac Bell screwed up for one
night.....


--Jamil
jamilv@best.com