🚀 go-pugleaf

Hi everybody,
This is Shantanu Jana from Los Angeles warning you about the present misdeeds of AT&T.
I believe that most if not all of you have seen the aggressive campaigning of AT&T on Television, wherein they started by offerring True USA rewards of 20% of all US calls totalling to more than $25, and True World savings, to all numbers in one country of your choice, giving 50% of to all the numbers.

Well, I signed up in March 1994, and in the March bill, I did not receive the 20% off, and also on one weekend, when AT&T went to match MCI and offered 73cents a minute on weekends to India. Guess what, I was billed 86 cents a minute, which is more than half which was guaranteed otherwise. Calling them is no joke too. I called the billing inquiries number, and was put on hold for 24 minutes, after which I went through the operator and managed to reach them. I was given the figure for the credit, and they also noted my complaint for their billing irregularities and for the difficulty in reaching them.

Now, a month later, my second bill contains only the True USA credit and not the True World credit, and my billing for International is far from the half off at 78 cents a minute. They billed me at $1.33 per minute. When I spoke to the customer service representative, she could not even give me the credit amount to appear in my future bills. She mentioned something about two working days. Then I asked to be connected to a supervisor, and I was connected to VICKI GARCIA, who managed to find the credit amounts owed to me. I requested her to send me a letter of apology mentioning how they mess up the billing, which she declined, and so I asked her to attach to the bill, a statement informing the subscribers that the bills were messed up and that they should go through them carefully. This too could not be done.

At this stage in exasperation, I asked to speak to a person in charge, who could own up to their mistake and send the apology note, only to be informed, that in AT&T (A phone company I believe) beyond the supervisor, you need to write to the Vice President, and you could not speak to anyone further, even if they cannot answer your questions or solve your problems. This I believe speaks highly of an establishment as big and spread out as AT&T. I am really surprised that in a country like the US, such a firm, with such a terrible customer service exists and thrives.

GOD SAVE AMERICA!!!

I believe that many subscribers who trust AT&T as a good phone company, are being cheated out of what is promised to them, unless they are willing to go through this ridiculous (suposedly customer service), who are only out to con.
When, in their advertisements, they have the audacity to ask you to ask them to give it in writing, they are the ones who are covering the big fraud.

An Obviously harassed Subscriber,

Shantanu Jana
(213) 747-0855.