🚀 go-pugleaf

In article <3vtb38$d00@sunburst.ccs.yorku.ca>, AK200032@SOL.yorku.ca (Alan
Marshall) wrote:
>It wasn't a problem when your ISP was well.sf.ca.us.  I find it
>difficult to believe that your ISP cannot get this group, particularly
>in the Bay Area.  If it were me, I would say "Accessing this group is
>a key and important aspect of our customer service.  If you cannot
>supply it by ___, we will need to find an ISP that can."  If they
>value your business, they will get it. 
>
>In the past, I had recommended EndNote to colleagues partially due to
>the great online technical support.  So ultimately it may affect your
>business too. 


Alan, Everybody,

In the past the newsgroup was always linked to our mailing list, thus we
only had to follow the mailing list. However, the old mailing list was
maintained outstide of the company and eventually was disabled for reasons
outside of our control. In order to make sure that we could continue to
maintain a listserv and an ftp server, as well as to add our own www
server we got our own 56k line put in. However, since then I have had
problems geting our mailing list linked to the newsgroup (this is done by
outside organizaions) and our ISP has had problems finding a news feed
that carries the .bit newsgroups. 

Our ISP has put a lot of effort into finding such a feed, but until
recently has been turned down by everybody. We are hoping that we will
soon have direct access to this group so that we can watch it much more
closely. Until then I have been trying to catch everything from home (on
my own time). I am sorry if anything slips through the cracks, but it is
the best that I can do.

Please, if anybody has problems they should send them to either
MAC-SUPPORT@NILES.COM or PC-SUPPORT@NILES.COM. That way they will get
answered as quickly as possible. However, I will continue to check in on
this group as often as possiblest replys when I can.

Mark Whitney
MARK@NILES.COM