🚀 go-pugleaf

>EndNote users in the UK, Eire, Germany, and Japan must upgrade through their
>local distributor.  They may charge you slightly more than you would pay for
>the upgrade, additional postage and customs duties, but you will get the
>upgrade much faster, and can get excellent local technical support.  We will
>not accept upgrade orders from these countries.

 Dear Avi,

I am sorry to hear that your company has joined those software companies
who exercise what I personally would regard restrictive trade practices.
This is particularly deplorable with regard to those individual users in
those countries who have made known your product long before there had been
any local distributors.

 I regard your use of the term  >slightly more<  a euphemism, particularly
since the product is not even localized (localization being the standard
argument for the unreasonable high level of software prices to which
European customers had been been made accustomed to).

Your reference to additional postage and custom duties is lacking the irony
signifier.

With regard to the >excellent local technical support< let me just remark
that the last time I had contacted them they were still one version behind
(may be those were only intital difficulties). The best support I had
received so far came from you directly.

Sincerely yours, Herbert Burkert
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POST/MAIL:
Dr. Herbert Burkert
Information Policy Group
GMD-I8.IE
Postbox 1316
D-5205 St.Augustin 1
GERMANY
Tel.: +49. 2241.14 33 26
Fax.: +49.221.  37 34 78
E-MAIL: Herbert.Burkert@gmd.de
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