Bad Endnote File

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3 total messages Started by Duane F Marble Tue, 13 Jun 1995 00:00

#169

Author: Duane F Marble
Date: Tue, 13 Jun 1995 00:00

9 lines
848 bytes

After several years of no problems with EndNote Plus, one of my files
is now behaving strangely. When opened it shows no entries and my
backup file behaves the same way. Suggestions anyone?

-- 
Duane F. Marble               E-mail: marble.1@osu.edu
Department of Geography       Telephone: (614) 292-2250
The Ohio State University     Fax: (614) 292-6213
Columbus, Ohio 43210          Home Page: http://thoth.sbs.ohio-state.edu

Re: Bad Endnote File

#170

Author: Elliot Richmond
Date: Tue, 13 Jun 1995 00:00

8 lines
806 bytes

In article <3rjrmh$pho@charm.magnus.acs.ohio-state.edu>,
dmarble@magnus.acs.ohio-state.edu (Duane F Marble) wrote:

> After years of no problems, one of my files
> is now behaving strangely. When opened it shows no entries.

Surely you have already tried pulling down the References menu and
clicking or highlighting ``Show All''

Re: Bad Endnote File

#173

Author: Rich Niles
Date: Sat, 17 Jun 1995 00:00

26 lines
1813 bytes

In article <3rjrmh$pho@charm.magnus.acs.ohio-state.edu>, 
dmarble@magnus.acs.ohio-state.edu says...
>
>After several years of no problems with EndNote Plus, one of my files
>is now behaving strangely. When opened it shows no entries and my
>backup file behaves the same way. Suggestions anyone?
>
>-- 
>Duane F. Marble               E-mail: marble.1@osu.edu
>Department of Geography       Telephone: (614) 292-2250
>The Ohio State University     Fax: (614) 292-6213
>Columbus, Ohio 43210          Home Page: http://thoth.sbs.ohio-state.edu 
 
Library files do occasionally develop problems, either because of 
EndNote/computer crashes, or disk failure.  These problems seem to be 
quite rare (we get 1-2 calls per month from over 70,000 registered users) 
Most problems can be fixed quite easily by tech support at Niles & 
Associates.  For Mac users, there is a program called "Savior" on the ftp 
site (ftp.niles.com).  Running this program on your database nearly 
always clears up all problems.  If not, contact mac-support@niles.com  
For PC users there is no pc version of savior, but tech support can help 
you. Contact tech support by e-mail at pc-support@niles.com.

The programmers at Niles would like to analyze any damaged databases.  If 
you are willing to share a damaged database with them, please contact 
technical support to arrange sending it.

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