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Started by Herbert Burkert
Thu, 15 Apr 1993 09:52
Re: Word 5 compatibility
Author: Herbert Burkert
Date: Thu, 15 Apr 1993 09:52
Date: Thu, 15 Apr 1993 09:52
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>EndNote users in the UK, Eire, Germany, and Japan must upgrade through their >local distributor. They may charge you slightly more than you would pay for >the upgrade, additional postage and customs duties, but you will get the >upgrade much faster, and can get excellent local technical support. We will >not accept upgrade orders from these countries. Dear Avi, I am sorry to hear that your company has joined those software companies who exercise what I personally would regard restrictive trade practices. This is particularly deplorable with regard to those individual users in those countries who have made known your product long before there had been any local distributors. I regard your use of the term >slightly more< a euphemism, particularly since the product is not even localized (localization being the standard argument for the unreasonable high level of software prices to which European customers had been been made accustomed to). Your reference to additional postage and custom duties is lacking the irony signifier. With regard to the >excellent local technical support< let me just remark that the last time I had contacted them they were still one version behind (may be those were only intital difficulties). The best support I had received so far came from you directly. Sincerely yours, Herbert Burkert ---------------------------------------------------------------------------- ----------------- POST/MAIL: Dr. Herbert Burkert Information Policy Group GMD-I8.IE Postbox 1316 D-5205 St.Augustin 1 GERMANY Tel.: +49. 2241.14 33 26 Fax.: +49.221. 37 34 78 E-MAIL: Herbert.Burkert@gmd.de ---------------------------------------------------------------------------- -----------------
Re: Word 5 compatibility
Author: Brian Gaines
Date: Wed, 21 Apr 1993 03:46
Date: Wed, 21 Apr 1993 03:46
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As as ex-European may I express strong endorsment of Herbert Burkert's remarks. It is very frustrating, and should be illegal restraint of trade, for a US supplier to refuse supply to some countries. We made arrangements with colleagues in the USA to avoid such constraints. Good companies who wish to truly support their customers should avoid giving local distributors 'exclusive' rights. Let them compete in terms of price and service. The value in good will and reputation alone of not refusing to supply customers who want to buy from you is justification enough. It is a pity to see Niles falling into this old trap. Brian Gaines
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