🚀 go-pugleaf

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Hello all:

I have been following this group for about 6 months and I believe that my
question is within the subject area of this group so any help which people
at other institutions could provide would be appreciated.

My program is looking at the possibility of changing the way we provide
computer access for students.  In the past we have spent alot of money on
supplying computer terminals and networking them so that we have a class
room for teaching etc...  This is an expensive way of accomplishing this.
We are contemplating just supplying the jacks (so the student supplies
their own computers and other equipment).   From what I understand the
success of this type of program is very highly dependent on having a good
user assistance program in place.   As this is not one of our strong points
I was wondering if anybody else has designed a good help system (including
structure, personnel and resources).  Any information which could be passed
on would be greatly appreciated (this is a new concept for us).

Thanks

Chris Williams
ERS Program, Trent University
cwilliams@trentu.ca
Peterborough,Canada.