User Assistance

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#292

From: R. Chris Williams
Date: Mon, 08 Jul 1996 00:00

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----------------------------Original message----------------------------
Hello all:
I am currently putting together a proposal for my department for a new
computerless lab (i.e., just access, students would have to supply the
equipment).  One of the most important aspects of this would be the user
assistance (help desk, etc...)  As I have not had alot of experience with
customer service type systems I was wondering what other educational
institutions had or how they went about designing their own system.  Any
information about whats out there would be greatly appreciated

--
_________________________________________________________________
"A wise man is a master of his mind, a fool is its slave"
Syrius Polybus.
_________________________________________________________________
R. Chris Williams
ERS Technicican
Environmental and Resource Studies
Trent University, Peterborough, ON,
Canada
K9J 7B8
pn (705) 748-1570
email Cwilliams@trentu.ca
_________________________________________________________________

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From: "R. Chris Williams" <Cwilliams@trentu.ca>
Subject: User Assistance
Date: 1996/07/08
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