🚀 go-pugleaf

----------------------------Original message----------------------------
Sounds like a user support person's nightmare to me!  Students will bring
all flavors of processors, all flavors of system software, all flavors of
word processors, and other software.  How many software packages and
operating systems will your staff be required to know in order to assist
these students?  It is much easier if you standardize on equipment and
software.

If your lab is to have printers that these students can print to using
their own computers, you will have to make sure that all of their
computers, running whatever flavor of system software, are properly set up
to print to your printers.  If you are going to have each computer hook up
to the network in order to print and/or gain access to the internet, they
will also need network cards, transceivers, network software, proper
printer drivers, etc.

Pam


> ----------------------------Original message----------------------------
> Hello all:
> I am currently putting together a proposal for my department for a new
> computerless lab (i.e., just access, students would have to supply the
> equipment).  One of the most important aspects of this would be the user
> assistance (help desk, etc...)  As I have not had alot of experience with
> customer service type systems I was wondering what other educational
> institutions had or how they went about designing their own system.  Any
> information about whats out there would be greatly appreciated
>
> --
> _________________________________________________________________
> "A wise man is a master of his mind, a fool is its slave"
> Syrius Polybus.
> _________________________________________________________________
> R. Chris Williams
> ERS Technicican
> Environmental and Resource Studies
> Trent University, Peterborough, ON,
> Canada
> K9J 7B8
> pn (705) 748-1570
> email Cwilliams@trentu.ca
> _________________________________________________________________

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Pamela Gades                            Internet: pam@caa.mrs.umn.edu
Sr. User Services Specialist            My web page URL:
University of Minnesota, Morris         http://www.cda.mrs.umn.edu/~pam
Computing Services
                        600 East 4th Street
                        Behmler Hall, Room 10
                        Morris, MN  56267
                        (320)589-6376

"We must not stay as we are, doing always what was done last time, or we
shall stick in the mud."
  -- George Bernard Shaw