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This survey is being posted to BI-L, PACS-L, LIAISON and NETTRAIN.
We appoligize if you receive more than one copy.  Please respond only
once.
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             SURVEY ON INTERNET TRAINING AND SUPPORT
            Academic Libraries and Computing Centers:
                       Who's Doing What?

This survey is intended to find out:

o    What academic libraries and computing centers are doing to inform,
     instruct, and aid users in understanding, accessing, and using the
     tools and resources available on the Internet; and

o    If academic libraries and computing centers are working in concert,
     or, if not, how much they are aware of one another's efforts.

o    Joint projects between academic libraries and computing centers are
     of particular interest, and there are several opportunities in this
     survey to describe such collaborative efforts.

THE DEADLINE FOR COMPLETING AND RETURNING THIS SURVEY IS Friday, December 11.

IN RESPONDING TO THE SURVEY: IF YOU ARE A LIBRARIAN, PLEASE RESPOND FOR
YOUR LIBRARY UNIT ONLY; IF YOU ARE COMPUTING SERVICES/SUPPORT STAFF, PLEASE
RESPOND ONLY FOR THE UNIT IN WHICH YOU WORK.

All data will be kept confidential for both individuals and institutions, and
reported as group data only.  This survey is being posted to a number of
electronic lists and bulletin boards.  BY REPLYING TO THIS MESSAGE YOU WILL
NOT BE REPLYING TO THE LIST BUT TO A SEPARATE ACCOUNT THAT HAS BEEN SET UP FOR
THE PURPOSE OF COLLECTING SURVEY RESPONSES.  For those of you who prefer to
reply in hard copy, please send your completed survey to one of the addresses
shown below.  If you have any questions or comments about the survey, please
contact either:

Nancy Schiller
Engineering Librarian
Science and Engineering Library
228 Capen Hall
SUNY-Buffalo
Buffalo, NY  14260
sfenancy@ubvm.bitnet
sfenancy@ubvm.cc.buffalo.edu

 - or -

Jim Gerland
Manager, Network User Support
Academic Services
SUNY-Buffalo
Buffalo, NY  14260
gerland@ubvm.bitnet
gerland@ubvm.cc.buffalo.edu

GENERAL SURVEY INFORMATION

Please indicate whether you are a (check one):

     _____  librarian     _____  computing services staff

Name:  _________________________________________________________

Position:  _____________________________________________________

Name of Library/Unit:  _________________________________________

Name of Institution:  __________________________________________

Type of Institution (check one): ___ Public  ___  Private  ___ Other (explain)

Approximate Total Full-time Equivalent Enrollment at Your Institution: _______

PART I.  INFORMING YOUR USERS

1.  Is your unit involved in efforts to publicize Internet tools and resources
     to faculty, staff, and students at your institution (check one):

     _____  yes          _____  no          _____  not sure

     If your answer to the above question is "no," skip to #2 below.

1a.  By what means does your unit publicize Internet tools and resources
     (check all that apply):

     _____  Newsletters

     _____  Campus Publications

     _____  Online Campus News

     _____  Hand-outs

     _____  Other (please describe)



2.   Does your unit refer users to computing services (or to the
     library, whichever is applicable) for information or assistance in
     using or accessing information tools and resources on the Internet
     (check one):

     _____  yes          _____  no          _____  not sure

     What kinds of referrals does your unit typically make (please describe):


PART II.  SUPPORTING YOUR USERS

3.   Does your unit provide access for students, faculty, and staff at your
     institution to any of the following (check all that apply):

     _____     E-mail

     _____     Computer Conferences/Lists

     _____     News

     _____     Electronic Journals

     _____     File Transfer (ftp)

     _____     Remote Database Searching (telnet)

     _____     Network Tools (gateways, filters, menus, software programs,
               etc.)

     _____     Other (please describe)

3a.  If not, why not (check all that may apply):

     _____  Lack of necessary equipment (hardware/software/network connections)

     _____  Lack of sufficient staffing

     _____  Lack of expertise

     _____  Lack of interest on part of staff

     _____  Lack of demand on part of users

     _____  Other (please explain)


4.   Is your unit involved in developing tools that enable users to more easily
     access Internet resources (such as WAIS client software, news
     readers, information delivery systems like Gopher) (check one):

     _____  yes          _____  no          _____  not sure

     If yes, please describe:



5.   Is the library and the computing center at your institution working
     together to provide access to Internet resources (check one):

     _____  yes          _____  no          _____  not sure

     If yes, please describe:



6.   Does your unit assist faculty, students, and staff at your institution
     in the use of Internet tools and resources (check one):

     _____  yes          _____  no          _____ not sure

     If the answer to the above question is "NO," skip to #7 below.

6a.  How do you provide this assistance (check all that apply):

     _____     Handouts/Documentation

     _____     Reference Desk/Help Desk

               _____  Telephone

               _____  Walk-in

     _____     Electronic Consulting (E-mail)

     _____     Bibliographic Instruction

     _____     Workshops


PART  III.  INSTRUCTING/TRAINING YOUR USERS

7.   Do you provide formal training or instruction to faculty, staff, and
     students at your institution in the use of Internet tools and
     information resources (check one):

     _____  yes          _____  no          ____  not sure

     If your answer to the above question is "no," skip to #8 below.

7a.  Is this instruction/training done as part of the bibliographic
     instruction provided by the library (check one):

     _____  yes          _____  no          _____  not sure


7b.  Is this instruction/training provided in workshops offered by the
     library (check one):

     _____  yes          _____  no          _____  not sure

7c.  Is this instruction/training provided in workshops offered by
     academic computing (check one):

     _____  yes          _____  no          _____  not sure

7d.  Who is this instruction/training provided to (check all that apply):

     _____  library staff

     _____  computing staff

     _____  faculty

     _____  students

     _____  adminstrators


7e.  Is it hands-on instruction:

     _____  yes          _____  no

7f.  Is it in the form of a demonstration:

     _____  yes          _____  no


7g.  Is it in the form of a lecture:

     _____  yes          _____  no


7h.  What do you cover in your instruction/training (check all that apply):

     _____   History/Background of the Internet

     _____   Remote Database Searching (telnet)

     _____   File Transfer (ftp)

     _____   E-mail

     _____   Computer Conferencing

     _____   Supercomputer Access

     _____   Network Archives

     _____   Network Tools (such as Gopher, Archie, etc.)

     _____   Other (please describe)


8.  If you are NOT providing Internet instruction/training, why not (check all
    that apply):

    _____  Lack of necessary equipment (hardware/software/network connections)

    _____  Lack of sufficient staffing

    _____  Lack of expertise

    _____  Lack of interest on part of staff

    _____  Lack of demand on part of users

    _____  Other (please explain)



9.  Are the library and the computing center working together to provide
    Internet instruction/training (check one):

    _____  yes          _____  no          _____  not sure

    If yes, please describe:



BOTH LIBRARIANS AND COMPUTING SERVICES/SUPPORT STAFF SHOULD ANSWER BOTH OF THE
FOLLOWING QUESTIONS.

10.  What do you think is the library's role in the area of Internet training
     and instruction?





11.  What do you think is the role of computing services in the area of
     Internet training and instruction?




12.  Do you have any other comments you would like to make about Internet
     training, this survey, or your answers to any of the questions?





13.  Would you like to receive a summary of the results of this survey?

     _____  yes     _____  no

     If yes, please provide your full mailing address and e-mail address
     below.  Thank-you.


Jim Gerland  - Consultant, Network User Support           University at Buffalo
Academic Services, Computing & Information Technology     Buffalo, NY 14260
716.645.3557 Work                                         716.645.3734 FAX
gerland@ubvms.cc.buffalo.edu                              gerland@ubvms.bitnet