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GENERAL SURVEY INFORMATION

Please indicate whether you are a (check one):

     _____  librarian     __X___  computing services staff

Name:  Jeannette G. Stiteler________________________________________

Position: Assistant Director Computer Services ___________________________

Name of Library/Unit:  Computer Services________________________

Name of Institution:  SUNY Health Science Center at Syracuse____

Type of Institution (check one): ___ Public  ___  Private  ___ Other (explain)

Approximate Total Full-time Equivalent Enrollment at Your Institution: _______
                                                  about 1000-1200 students
                                                  about 4000 employees
PART I.  INFORMING YOUR USERS

1.  Is your unit involved in efforts to publicize Internet tools and resources
     to faculty, staff, and students at your institution (check one):

     __x__  yes          _____  no          _____  not sure

     If your answer to the above question is "no," skip to #2 below.

1a.  By what means does your unit publicize Internet tools and resources
     (check all that apply):

     _____  Newsletters

     _____  Campus Publications

     __x__  Online Campus News

     __x__  Hand-outs

     _____  Other (please describe)



2.   Does your unit refer users to computing services (or to the
     library, whichever is applicable) for information or assistance in
     using or accessing information tools and resources on the Internet
     (check one):

     __x__  yes          _____  no          _____  not sure

     What kinds of referrals does your unit typically make (please describe):

        "non-technical" questions, e.g. how to do a literature search,
                        what "library" data bases are available for access

PART II.  SUPPORTING YOUR USERS

3.   Does your unit provide access for students, faculty, and staff at your
     institution to any of the following (check all that apply):

     __x__     E-mail

     __x__     Computer Conferences/Lists

     _____     News

     _____     Electronic Journals

     __x__     File Transfer (ftp)

     __x__     Remote Database Searching (telnet)

     _____     Network Tools (gateways, filters, menus, software programs,
               etc.)

     _____     Other (please describe)

3a.  If not, why not (check all that may apply):

     _____  Lack of necessary equipment (hardware/software/network connections)

     _____  Lack of sufficient staffing

     _____  Lack of expertise

     _____  Lack of interest on part of staff

     _____  Lack of demand on part of users

     _____  Other (please explain)


4.   Is your unit involved in developing tools that enable users to more easily
     access Internet resources (such as WAIS client software, news
     readers, information delivery systems like Gopher) (check one):

     _____  yes          __x__  no          _____  not sure

     If yes, please describe:



5.   Is the library and the computing center at your institution working
     together to provide access to Internet resources (check one):

     __x__  yes          _____  no          _____  not sure

     If yes, please describe:



6.   Does your unit assist faculty, students, and staff at your institution
     in the use of Internet tools and resources (check one):

     __x__  yes          _____  no          _____ not sure

     If the answer to the above question is "NO," skip to #7 below.

6a.  How do you provide this assistance (check all that apply):

     __x__     Handouts/Documentation

     __x__     Reference Desk/Help Desk

               __x__  Telephone

               __x__  Walk-in

     __x__     Electronic Consulting (E-mail)

     __x__     Bibliographic Instruction

     __x__     Workshops


PART  III.  INSTRUCTING/TRAINING YOUR USERS

7.   Do you provide formal training or instruction to faculty, staff, and
     students at your institution in the use of Internet tools and
     information resources (check one):

     __x__  yes          _____  no          ____  not sure

                Library does workshops more towards the
                bibliographic type.

                Computer Services does more "generic" workshops, e.g.
                        FTP, MAIL...

     If your answer to the above question is "no," skip to #8 below.

7a.  Is this instruction/training done as part of the bibliographic
     instruction provided by the library (check one):

     __x__  yes          _____  no          _____  not sure


7b.  Is this instruction/training provided in workshops offered by the
     library (check one):

     __x__  yes          _____  no          _____  not sure

7c.  Is this instruction/training provided in workshops offered by
     academic computing (check one):

     __x__  yes          _____  no          _____  not sure

7d.  Who is this instruction/training provided to (check all that apply):

     __x__  library staff

     __x__  computing staff

     __x__  faculty

     __x__  students

     __x__  adminstrators


7e.  Is it hands-on instruction:

     __x__  yes          _____  no
            sometimes

7f.  Is it in the form of a demonstration:

     __x__  yes          _____  no
            sometimes

7g.  Is it in the form of a lecture:

     __x__  yes          _____  no
            sometimes

7h.  What do you cover in your instruction/training (check all that apply):

     __x__   History/Background of the Internet

     __x__   Remote Database Searching (telnet)

     __x__   File Transfer (ftp)

     __x__   E-mail

     _____   Computer Conferencing

     _____   Supercomputer Access

     _____   Network Archives

     _____   Network Tools (such as Gopher, Archie, etc.)

     _____   Other (please describe)


8.  If you are NOT providing Internet instruction/training, why not (check all
    that apply):

    _____  Lack of necessary equipment (hardware/software/network connections)

    _____  Lack of sufficient staffing

    _____  Lack of expertise

    _____  Lack of interest on part of staff

    _____  Lack of demand on part of users

    _____  Other (please explain)



9.  Are the library and the computing center working together to provide
    Internet instruction/training (check one):

    __x__  yes          _____  no          _____  not sure

    If yes, please describe:



BOTH LIBRARIANS AND COMPUTING SERVICES/SUPPORT STAFF SHOULD ANSWER BOTH OF THE
FOLLOWING QUESTIONS.

10.  What do you think is the library's role in the area of Internet training
     and instruction?

     To provide training and instruction as part of general "information
     retrieval" instruction.  They can (and our Library does) consider
     internet access to be an extension to the traditional library
     resources.



11.  What do you think is the role of computing services in the area of
     Internet training and instruction?

     To provide general instruction on use of "internet tools" to the
     general population of the institution, particularly for staff  who
     may not normally use the Library.  I think that it helps for the two
     departments to "make their presence known" via workshops, news, etc. so
     that staff of the institution realizes that both departments are
     available to assist staff with computer services concentrating on
     "technical" and general assistance.


12.  Do you have any other comments you would like to make about Internet
     training, this survey, or your answers to any of the questions?





13.  Would you like to receive a summary of the results of this survey?

     __x__  yes     _____  no

     If yes, please provide your full mailing address and e-mail address
     below.  Thank-you.

Jeannette G. Stiteler
Computer Services
SUNY Health Science Center
750 E. Adams Street
Syracuse, New York   13210

stiteler@vax.cs.hscsyr.edu