🚀 go-pugleaf

On Thu, 19 Nov 1998, Johan MAERTENS wrote:

> I notice many people are busy with quality. Others say to me: quality
> is dead (read below) do not waste your time with it.
>
> My question is: IS THERE A FUTURE FOR QUALITY IN THE 21st CENTURY?
> What news (or old) should I look for for next century's quality? What
> will be new to you?

Of course!  Quality IS dead!  There is NO future for quality in the 21st
century.  I believe consumers are just WAITING for the day when we don't
have quality anymore!  I find product reliability and customer
satisfaction particularly annoying.  I look forward to having extremely
variable products that don't meet my needs at all!

On a more serious note....

Quality is here to stay.  Customers have come to expect quality.
Perhaps people don't talk about quality or apply for awards related to
quality because they are WAY TOOOO BUSY trying to DO QUALITY.

This trend toward quality will accelerate as integrated quality
managements systems that incorporate quality, occupational health and
safety, and environmental quality are adopted by more and more
organizations.

Saying quality is dead is very sexy.  Unfortunately, based on the amount
of activity out there and the rising demand for quality professions, the
saying is not a true one.

Patricia Malinee
patricia-malinee@uiowa.edu