Non-Critical vs. Critical Quality Characteristics (CQC)

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#124

From: Richard Jennings
Date: Sat, 19 Dec 1998 00:00

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Assuming that Quality Is Not Dead and that we are all working for
Continuous Quality Improvement, we still, all, have only limited
resources to apply to Quality Improvement.

Is there a formal, published methodology which helps to segregate
Critical Quality Characterisitics (CQC) from non-critical so that
companies and practicioners can concentrate their limited resources in
the most productive areas?

And are there planning tools which can help us track progress in these
critical areas?

I will appreciate any references that you can offer to any published
articles, books and papers on these topics.    I will also apreciate any
internal studies that you may be willing to share.

Thanks,
Richard Jennings
rmjdme@connix.com

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Subject: Non-Critical vs. Critical Quality Characteristics (CQC)
Date: 1998/12/19
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