🚀 go-pugleaf

----------------------------Original message----------------------------

In article <2sddib$ile@bigboote.WPI.EDU>, Dharmendra Khanolkar <dharam@bigwpi.WP
 I.EDU> writes:
>----------------------------Original message----------------------------
>John L Ellis -- Catawaba Valley CC  <ellisj@mercury.interpath.net> wrote:
>
>>        Could you be more specific?  The two are comparable to Trabats
>>and Mercedes.  What do people want to know?  What would be the aim of
>>these people who don't know?
>
>Ok let me explain....
>
>        The globalization of markets, and the competition have led to
>two parallel and visible "quality" thrusts, nationally and
>internationally, viz., Malcolm Baldrige Award and ISO 9000.
>
>        Two common misconceptions stand out:
>
>1.  The MB Award and ISO 9000 registration are similar -- they cover
>similar requirements in the same way.

I'm not that familiar with MB but I take your word for it.

>2.  The MB Award and ISO 9000 registration both address improvement,
>both rely on high quality results and, hence, both are forms of recognition.

Both are forms of recognition but ISO9000 does not really address improvement
and it doesn't rely on high quality results.

All ISO9000 registration means is that you have the _potential_ to produce
a quality product or service _if_ the procedures which define your process
are followed consistently. The only level of quality that has to be met
is the level that you the producer defines.


>Based upon these widely held beliefs, some conclude that the Baldrige
>Award and ISO 9000 are equivalent, rather than distinctly different
>instruments that can reinforce one another when properly used.

trictly speaking ISO9000 is a base-line from which one can move upwards but
it in itself is not a guarantee of quality. In this respect it is
different from the MB award.


Jsut my $0.02 but I hope it helps :-)

--
Disclaimer: I'm speaking for myself...I think
Niall O'Byrne ::: Motorola B.V. Dublin IRELAND
internet: niallob@comm.mot.com