🚀 go-pugleaf

Mary Beth Kline wrote:

> I work for a state agency that has a central office and seven field
> offices around the state.   We are looking into ways in which
> communication/information sharing between central office and field
> office personnel can be improved.
>
> We have an e-mail system with bulletin boards (accessible to
> everyone and currently the main conduit for sharing technical and
> operational information), an agency newsletter, and the field office
> managers have frequent telephone contact with central office staff.
> We also include field staff on agency project teams.  Unfortunately,
> there are still problems with field staff feeling disconnected and
> isolated from events that are occuring at the higher organizational
> level, and complaints that they are not well enough informed of
> critical
> information.
>
> So my questions to the list are:
>
> 1.  Have other people experienced these same problems, and how
> have you dealt with them?
>
> [snip]



> Thanks.
> Mary Beth Kline
> Organizational Development Specialist
> Commonwealth of Pennsylvania
> State Employe's Retirement System
> mkline@sers.state.pa.us
> 717-237-0361

   Can;'t say I have experienced _exactly_ the same situation, but one
experience does come to mind.
Before flailing yourself, check if the complining people are speaking
their true concerns.  Maybe being left out of email is not wht the
problem is.

For example, once upon a time a student appraoched me, and said I was
not available when he needed me.  He requested my time 3 times running,
never when I could be available.  Finally, my dept head suggested I put
up a sign-up sheet (which I hate).  I put up a weekly schedule, on which
a student could put their initials, and get that hour.  I gave them
shots at every hour I was not previously busy.  Every.

The student again requested my time, and I said, put your initials on
the sheet on my door, and it's yours.  I had to remind him twice it was
there for him to use.  Student never _once_ signed up.  Otehrs took
advantage of it, so I keep the system, but the originator of the problem
was never there.  And didn't complain to me again, either.

Do a spot check of the louder voices, see just what it i9s they want.
Maybve they want to feel kept in the loop.  Would a direct email to them
satisfy better than a Bb?

Jay
--
Jay Warner
Principal Scientist
Warner Consulting, Inc.
4444 North Green Bay Road
Racine, WI 53404-1216

Ph:  (414) 634-9100
FAX: (414) 681-1133
email:  a2q@execpc.com

Power to the data!