🚀 go-pugleaf

I use email lists to try to communicate to the people in a variety of
functions who may be involved with me to accomplish some project or manage
an employee problem or provide information, etc. It has been very useful.
The opportunity to talk directly with someone on phone and also face to face
is an issue I have not analyzed but think there are certain situations that
call for that environment. There is much information we pick up from voice
and even more from being able to see all the non verbal language. So if
communications are very personal it might actually be easier not to be face
to face depending on the personalities? but may not result in a full
understanding for eithe party.
I have had some real 'oopps we misunderstood each other' situations with
email.
Regards,
Becky Knight
wilson11@flash.net

Jay Warner wrote:

> Mary Beth Kline wrote:
>
> > I work for a state agency that has a central office and seven field
> > offices around the state.   We are looking into ways in which
> > communication/information sharing between central office and field
> > office personnel can be improved.
> >
> > We have an e-mail system with bulletin boards (accessible to
> > everyone and currently the main conduit for sharing technical and
> > operational information), an agency newsletter, and the field office
> > managers have frequent telephone contact with central office staff.
> > We also include field staff on agency project teams.  Unfortunately,
> > there are still problems with field staff feeling disconnected and
> > isolated from events that are occuring at the higher organizational
> > level, and complaints that they are not well enough informed of
> > critical
> > information.
> >
> > So my questions to the list are:
> >
> > 1.  Have other people experienced these same problems, and how
> > have you dealt with them?
> >
> > [snip]
>
> > Thanks.
> > Mary Beth Kline
> > Organizational Development Specialist
> > Commonwealth of Pennsylvania
> > State Employe's Retirement System
> > mkline@sers.state.pa.us
> > 717-237-0361
>
>    Can;'t say I have experienced _exactly_ the same situation, but one
> experience does come to mind.
> Before flailing yourself, check if the complining people are speaking
> their true concerns.  Maybe being left out of email is not wht the
> problem is.
>
> For example, once upon a time a student appraoched me, and said I was
> not available when he needed me.  He requested my time 3 times running,
> never when I could be available.  Finally, my dept head suggested I put
> up a sign-up sheet (which I hate).  I put up a weekly schedule, on which
> a student could put their initials, and get that hour.  I gave them
> shots at every hour I was not previously busy.  Every.
>
> The student again requested my time, and I said, put your initials on
> the sheet on my door, and it's yours.  I had to remind him twice it was
> there for him to use.  Student never _once_ signed up.  Otehrs took
> advantage of it, so I keep the system, but the originator of the problem
> was never there.  And didn't complain to me again, either.
>
> Do a spot check of the louder voices, see just what it i9s they want.
> Maybve they want to feel kept in the loop.  Would a direct email to them
> satisfy better than a Bb?
>
> Jay
> --
> Jay Warner
> Principal Scientist
> Warner Consulting, Inc.
> 4444 North Green Bay Road
> Racine, WI 53404-1216
>
> Ph:  (414) 634-9100
> FAX: (414) 681-1133
> email:  a2q@execpc.com
>
> Power to the data!