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Article #201Supplier metrics - Objective or subjective
From: Daniel J O'Leary
Date: Mon, 17 Aug 1998 00:00
Date: Mon, 17 Aug 1998 00:00
37 lines
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2562 bytes
Frank Isackson said, "Everything that can be measured or described in words can be quantified. In psychology we find scales for parental love and community ability, in medicine, for pain, in politics, preferences from among multiple candidates when even Key's voter's paradox applies and even in the realm of marketing we can measure consumer preferences for color, taste, packaging, desirability, sensory perception, cleanliness and other seemingly unquantifiable attributes. The mathematical techniques are well-known ranging from multidimensional scaling to newer methods using the fuzzy logic of Zadeh, Kosko et. al." This raises an issue that is more than semantic: the dimension subjective:objective & and the dimension quantifiable:non-quantifiable are not the same. I can as Frank tells us, quantify things. This is often the basis of surveys, behaviorally anchored rating scales, etc. I can turn subjective data in quantified data. I can also turn objective data into quantified data. The process is often similar to turn variables data into attributes data. The question which stated the thread, however, is the use of subjective data versus objective data in rating suppliers. Since I had never thought there was a question, I'll frame my new understanding. I it acceptable to rate suppliers using either only subjective data or a combination of subjective and objective data. In other words is any method that does not rely exclusively on objective data a fundamentally flawed method? Dan O'Leary CQA, CQE, CQM, CRE Business Process Executive for Manufacturing doleary@qbe.picker.com
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 1159be,fd63cfba739ec595,start X-Google-Attributes: gid1159be,public From: "Daniel J O'Leary" <doleary@ntssmtp.picker.com> Subject: Supplier metrics - Objective or subjective Date: 1998/08/17 Message-ID: <85256663.0072A860.00@ntssmtp.picker.com> X-Deja-AN: 382300165 Sender: TQM in Manufacturing and Service Industries Discussion List <QUALITY%PUCC.BITNET@vtbit.cc.vt.edu> Approved: NETNEWS@AUVM.AMERICAN.EDU * Comments: ******************************************************** Approved-By: "Bill Casti (System Admin)" <help@QUALITY.ORG> Content-Type: text/plain; charset=us-ascii X-Received: by ntssmtp.picker.com(Lotus SMTP MTA v4.6.1 (569.2 2-6-1998)) id 85256663.0073C8CC ; Mon, 17 Aug 1998 17:04:40 -0400 X-Lotus-FromDomain: PICKER Mime-Version: 1.0 Newsgroups: bit.listserv.quality Content-Disposition: inline