🚀 go-pugleaf

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Hi Jay

There's some free examples at our site - www.virtual-business.co.uk/amb

As to what constitutes the different levels - here's my interpretation :-

Absolute highest level - 
Company Quality Policy - controlled document, signed by 
'the Boss' - no more than one side of A4 - big type! Sets out the broad aims of the
QMS.

Next Level
Quality Manual - addresses each of the 20 clauses in very broad terms - even to the 
extent of 'not applicable' (if appropriate). Refers to the next level of documentation
by name (e.g. "the Procedure for Internal Auditing"). Generally 15 pages +/- some.

Next Level
Procedures - simple 'how to do it' documents - generally less than 5 pages, including process flowchart.
Process-orientated - rather than ISO-clause-orientated.

Next Level
"Work Instructions" - Everything else <grin>. Forms, detailed instructions, logsheets, checklists etc.
(E.g. there's a Calibration Procedure - which calls up individual Work Instructions telling you how
to calibrate each instrument, and record the results).

Hope this helps - free example docs on the website

Regards

Adrian
Oxford UK

> My problem is that I
> can’t seem
> to understand precisely what is meant by a “policy”
> at the
> top level, a “process” at the next level, and a
> "procedure" at
> the next level.  I know what work instructions are
> - I’ve
> done lots of those over the years.  Are work
> instructions the
> equal of “procedures”?
>  

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