🚀 go-pugleaf

> Date:    Sun, 23 Aug 1998 18:53:04 -0400
> From:    Jay Warner <a2q@execpc.com>
> Subject: ISO-9000 explained?
>
> --------
> Hi again, gang(s),
>
> Your advice last time was very helpful, and I made good use
> of it.  Now I need that level of support once more.  I=92ll listen
> to every piece of advice I receive.
>
> We=92re talking ISO-9000.  I=92m reading through a book
> explaining it (=93Demystifying ISO-9000=94, G. W. Paradis), and
> it is doing good to my head.  My problem is that I can=92t seem
> to understand precisely what is meant by a =93policy=94 at the
> top level, a =93process=94 at the next level, and a "procedure" at
> the next level.  I know what work instructions are - I=92ve
> done lots of those over the years.  Are work instructions the
> equal of =93procedures=94?
>
> I think what I need are examples of some policies, some
> processes, and some procedures - the actual words, so I can
> work out the differences in my head.  Obviously I cannot
> copy them directly for my own application, and I promise to
> keep them properly confidential.  But I need to be able to
> recognize one level from another when I start reading the
> piles of paper my company may or may not have.  If they
> don=92t have much, someone will need to write it.  I will need
> some sort of mental image of where everything fits, and
> right now, I don=92t have it.
>
> Clearly, you are thinking, a couple simple definitions would do the
> job.  Sorry 'bout that.  At the moment many multiple polysyllabic words
> are bouncing around my seemingly empty head, as if I had lost the
> dictionary.  I need something solid, to build up from.
>
> Can anyone share a couple examples?  Parts of examples?
> E-mail dumps/copies will work fine.
>
> Many thanks,
> Jay
> --
> Jay Warner
> Principal Scientist
> Warner Consulting, Inc.
> 4444 North Green Bay Road
> Racine, WI 53404-1216
> USA
>
> Ph:  (414) 634-9100
> FAX: (414) 681-1133
> email:  a2q@execpc.com

There are plenty of free procedures / examples on my site - qs9000.com

--
Regards,

Marc T. Smith

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