🚀 go-pugleaf

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Two new commentaries have been added to the Expert's Corner at our web
site.
1. "Succesful Change" by Mary Beth Hathaway, a principal with Quality
and Productivity Resources LLC. As it name implies, the articles
contains some valid "do's and dont's" about effecting strategic change
in an organization.
2. "What ISO9000 Means" by Danie van der Merwe, Superintendent of the
National Quality Assurance, Information Systems, of the South African
Police Service. Danie is leading the process of implementing an ISO9000
system in his department, and welcomes contact from others in the law
enforcement community who are involved with QA systems, particular those
involving computer services.

Later this week, we will also begin posting sample ISO9000 procedures at
our site.
Charley

--
Charles J. Scalies/2000+
Resources for Managing Quality and Productivity
Visit our Resources Web Site at http://pobox.com/~scalies


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