🚀 go-pugleaf

---------- Forwarded message ----------
Date: Fri, 05 Sep 97 10:20:02 +0700
From: iea68412@ait.ac.th
To: quality@PUCC.PRINCETON.EDU
Subject: Research help

Dear Sir,

        I am a student of AIT, Thailand and you may remember me that I have
contacted you through email few months ago. Your response for my question
regarding Baldrige Award was very useful. Still I  involve with the same topic.
Presently I face a problem and seek your valuable help.

        I have considered three award criteria models and evaluated all three
qualitatively on 5 point scale (1 is worst level and 5 is top level of quality
management practice) by conducting a survey in Sri Lanka. The first model is
Malcolm Baldrige, second is Australian award criteria and third is a mixture of
few existing models such as Deming criteria, European award criteria etc.The aim
is to select the best one to fit Sri Lanka.

         The sample size was 25 organizations. The results of the survey
indicates that the average value of overall quality values are between 3 and 3.5
for all three models.

        It is impossible to decide which one is better by considering the mean
value only. I read some marketing research books to find a solution. There was
not. I think you may understand my problem.

        Therefore sir please suggest me a method of selecting the model. Since
you are a senior person in this field, you may have such an experience. I will
be thankful if I get your suggestion at your earliest convinience.

Thanking you,
With regards,
Naeem.