🚀 go-pugleaf

---------- Forwarded message ----------
Date: Fri, 24 Oct 1997 06:00:45 -0500
From: John Woods <jwoods@execpc.com>
To: QUALITY List <quality@pucc.Princeton.EDU>
Cc: mcyi6cks@fs1.ma.umist.ac.uk
Subject: Re: Barriers to TQM Implementation?

Chris Seow says:
>Please assist if you can.
>
>I am trying to identify potential barriers to TQM implementation.

As far as I am concerned, there is one primary barrier to TQM
implementation, This is not understanding the organization as a system.
>From the systems perspective comes the foundation for making the important
cultural and methodological changes that are at the heart of quality
management. The tools and techniques suggested by Deming and others are
simply the things you do when you recognize that an organization is a
system. Without that understanding, the practices of TQM are undertaken
mechanically, for their own sake, which inevitably will bring about failure
and disappointment, because people won't know why they are doing these
things. This is true regardless of the industry or sector one is in.

John Woods
Editor, The Quality Yearbook
jwoods@execpc.com