🚀 go-pugleaf

---------- Forwarded message ----------
Date: Fri, 24 Oct 1997 16:49:57 -0200 (EDT)
From: Luciana <luciana@iltc.uff.br>
To: TQM in Manufacturing and Service Industries Discussion List
     <QUALITY%PUCC.BITNET@interbit.cren.net>
Subject: Re: information satisfaction measurement and improvement

I never implement a questionnaire about information wich is transmit, but
I think if we talk about information, we need to know if this information
is segure, quick and its distributed the according of the necessity of
people that receive this information.
Nowadays we see a big volume of information that is sent to pelople and we
don't have a worry if this information is necessary, important for people
that recieve.
I don't know if I hel uou but I hope so

Luciana Ramos
>From Brasil

On Fri, 24 Oct 1997 Phrabiller@aol.com wrote:

> Dear listmembers,
> The quality of information that goes round within the company is an important
> element of it's performances. The content, the choice of the medium (oral -
> written - memo - electronic mail...) can be more or less appreciate.
> In my company, I would like to assess the internal customers satisfaction
> about information which is transmit.
> For me, a satisfaction questionnaire appears to be a good mean of assessment,
> but I've got some problems to build it. Did somebody already implement such a
> process ? I need examples or bibliography.
>
> Thanks
>
> Philippe Rabiller
> email phrabiller@aol.com
>
> Pro Consult Sarl
> 31, placette des chardonnerets
> Residences de la plaine du roy
> 83 110 Sanary sur Mer
> France.
>