Teaching TQM/CQI Principles

Article View: bit.listserv.quality

Article #45

Back to bit.listserv.quality Previous Next

#45

From: Kevin Petersburg
Date: Thu, 29 Oct 1998 00:00

20 lines
1714 bytes

Over the next few months, I will be exposing many mid-top level
managers to the principles of TQM/CQI.  I'm looking for a good
simulation type exercise or game which demonstrates many of these
principles, ie..teamwork, customer focus, process improvement,
etc..

In the past, I've counted beads and even mass produced paper airplanes.
I'm looking for something a little different.  Anyone used such a technique
successfully?  Any ideas will be appreciated.

BTW, Anyone remember a board game that was popular a few years ago
(something about kings, the desert, or gold, or something like that?)
~~~~~~~~~~~~~~~~~~~~~~
Kevin R. Petersburg
Coordinator, Quality Management and Employee Development
Tri-County MHMR Services
Conroe, TX

kpete@flex.net
409.525.2544

Technical Details

Message-ID: <3.0.1.16.19981028164103.50c7c1be@mail.flex.net>

Path: arc1-ca.pugleaf.net!unknown!not-for-mail

Show Full Headers

Complete Article Headers

X-Google-Language: ENGLISH,ASCII-7-bit
X-Google-Thread: 1159be,2b3cf932f2fa983b,start
X-Google-Attributes: gid1159be,public
From: Kevin Petersburg <kpete@flex.net>
Subject: Teaching TQM/CQI Principles
Date: 1998/10/29
Message-ID: <3.0.1.16.19981028164103.50c7c1be@mail.flex.net>
X-Deja-AN: 406248526
Sender: TQM in Manufacturing and Service Industries Discussion List <QUALITY%PUCC.BITNET@vtbit.cc.vt.edu>
Approved: NETNEWS@AUVM.AMERICAN.EDU                              *
X-Sender: kpete@mail.flex.net
Comments: ********************************************************
Approved-By: "Bill Casti (System Admin)" <help@QUALITY.ORG>
Content-Type: text/plain; charset="us-ascii"
X-Received: from con1-21.flex.net (con1-21.flex.net [208.136.241.36]) by tron.flex.net (8.9.1/8.9.1) with SMTP id QAA32713 for <QUALITY@PUCC.PRINCETON.EDU>; Wed, 28 Oct 1998 16:33:45 -0600
Mime-Version: 1.0
Newsgroups: bit.listserv.quality