🚀 go-pugleaf

Tony Mack wrote:

> I would like to respectfully disagree with the moderator.  A
> discussion
> about the attitudes of employees is very pertinent to this list and to
>
> quality.  I have been running quality programs and processes in the
> plastic
> industry for over 30 years, and never did I make a more positive
> improvement in the quallity levels of the organization until I
> attacked
> attitudinal problems head on.

I'll buy into that!

> There are several excellent training
> programs available that help quality professionals and human resource
> personnel train people in the power of  positive attitudes (and the
> destructive power of negative attitudes) on the quality level of the
> products and services being produced.   One such program we have used
> is
> "Increasing Human Effectiveness" by Edge Learning of Tacoma,
> Washington.
> The course is designed to be given by employees to employees and the
> results are nothing short of outstanding.  Even after a year, people
> who
> have taken the course still talk about it and wear their golden
> attitude
> pin to remind them that a postive attitude is the best thing we can
> each
> bring into the work place and into our homes to resolve problems,
> build
> teamwork, and improve processes that otherwise cause major quality
> issues
> for us and our organization.   Please, let this discussion continue -
> I
> would love to hear from other Quality and HR  professionals about
> their
> experiences with attitude training.

But the cynic in me says, most of these programs were aimed at the wrong
people - they should have woken up the managers, not tried to make the
workers into docile unquestioning automatons.  I've expeirenced a number
of those courses, sorry.

Personal motivation is probably the single most important factor in Q
improvement, and one over which everyone claims someone else controls (I
include myself as consultant in that, BTW).

I'll stop before everyone is ticked at me.
Jay
--
Jay Warner
Principal Scientist
Warner Consulting, Inc.
4444 North Green Bay Road
Racine, WI 53404-1216
USA

Ph:  (414) 634-9100
FAX: (414) 681-1133
email:  a2q@execpc.com

Power to the data!